Experienced Customer Advocate for Dasher Support and Resolution – Empowering Local Economies through Exceptional Service

Introduction to blithequark

At blithequark, we are passionate about fostering a culture of meaningful connection, collaboration, and professional growth. As a leader in the industry, we believe in empowering local economies and connecting people with possibility. Our mission is to grow and empower local economies, and we are committed to our Dashers, merchants, and customers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

About the Team

The Final Dashination Customer Advocate team at blithequark supports Dashers who are dealing with bugs or errors that we have never seen before on our app. The team is responsible for providing end-to-end support to our Dashers, following standard processes, and being empowered to resolve issues in which workflows do not exist. The objective is to provide an individualized experience that will resolve the Dasher’s issue in a highly satisfactory manner and avoid having to create a negative impact on other support teams.

About the Role

The Final Dashination Customer Advocate is accomplished in supporting our Dashers. You will be responsible for end-to-end support of our Dashers by owning the concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers in an effort to remove the friction that exists. You will be able to leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and blithequark.

You will own any and all issues, make proactive calls based on campaigns, and follow through on every issue. Using your de-escalation and problem-solving skills, you will help innovate the future of the Support Operations Dasher Service Model. You will partner with the Dasher Experience and Support Operations Teams in an involve, inform, and consult approach that provides consistent updates as to Dasher concerns, feedback, and ideas as to current and potential product opportunities.

Key Responsibilities

• Provide end-to-end support to our Dashers, following standard processes and being empowered to resolve issues in which workflows do not exist
• Own the concerns, escalate as needed, and provide feedback and solutions to partners about issues that negatively impact our Dashers
• Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and blithequark
• Make proactive calls based on campaigns and follow through on every issue
• Partner with the Dasher Experience and Support Operations Teams to provide consistent updates as to Dasher concerns, feedback, and ideas

Essential Qualifications

To be successful in this role, you should have:

• At least 6+ months of agent experience in 2 lines of business supporting our Dashers
• Ranked in the top 10% of your current Line of Business
• Consistently achieve a QA score of 90% or better
• Enthusiasm for our Dashers and a desire to help them succeed
• Self-motivation and a bias towards action, with the ability to thrive in a fast-paced, constantly changing work environment
• Experience with de-escalating Dashers and turning detractors into lifelong promoters of blithequark

Preferred Qualifications

Nice to have:

• Experienced in the Dasher LOB

Skills and Competencies

To excel in this role, you should possess:

• Excellent communication and problem-solving skills
• Ability to adapt to changing situations and priorities
• Empathy and understanding of our Dashers' needs and concerns
• Strong analytical and critical thinking skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting employees' happiness, healthiness, and overall well-being. We offer:

• Opportunities for professional growth and development
• Comprehensive benefits and perks, including premium healthcare and wellness expense reimbursement
• Paid parental leave and other family-friendly benefits
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our office is located in Tempe, and we require an in-office presence. We believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. Our team members are passionate about helping our Dashers and are committed to providing exceptional service. We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all.

Compensation, Perks, and Benefits

We offer competitive compensation packages and comprehensive health benefits. Our perks and benefits include:

• Premium healthcare and wellness expense reimbursement
• Paid parental leave and other family-friendly benefits
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you are passionate about providing exceptional service and supporting our Dashers, we encourage you to apply for this exciting opportunity. As a Customer Advocate at blithequark, you will have the chance to make a real difference in the lives of our Dashers and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and help us empower local economies. Apply now and take the first step towards a rewarding and challenging career at blithequark.