**Experienced Customer Service Representative – Email, Chat, Phone Support for Electric Vehicle Startup at blithequark**

**Join the blithequark Team and Shape the Future of Customer Support!** Are you passionate about delivering exceptional customer experiences and making a lasting impact on the automotive industry? Do you thrive in fast-paced, dynamic environments where no two interactions are ever the same? If so, we invite you to join blithequark, a pioneering electric vehicle startup, as a Customer Service Representative for Email, Chat, and Voice Support. In this exciting role, you'll be the first point of contact for customers, setting the tone for their perception and expectations of our brand. Your dedication to providing top-notch support will not only resolve customer inquiries but also foster deeper loyalty and retention. **About blithequark** blithequark is a cutting-edge electric vehicle startup revolutionizing the automotive industry with innovative, sustainable solutions. Our mission is to empower customers to enjoy their vehicles and next outdoor adventure with confidence, ease, and excitement. As a key member of our Support team, you'll play a vital role in shaping the future of customer support at blithequark, delivering outstanding experiences that exceed customer expectations. **Responsibilities** As a Customer Service Representative for Email, Chat, and Voice Support, your day-to-day responsibilities will include: * Supporting customers via email, chat, and phone, providing technical assistance and resolving inquiries with clarity and empathy. * Guiding customers through questions about blithequark's products, systems, and processes, ensuring they feel valued and understood. * Troubleshooting issues related to the website, app, and in-car software, collaborating with external teams to resolve customer issues that require additional assistance. * Maintaining strict adherence to the assigned schedule and managing high-volume inbound calls with professionalism and poise. * Providing clear and empathetic communication to customers, especially in conflict situations, to resolve issues efficiently and effectively. * Collaborating with cross-functional teams to ensure seamless customer experiences and resolve complex issues. **Requirements** To succeed in this role, you'll need: * At least 18 years of age * High School Diploma or equivalent * Ability to successfully pass a criminal background check * Ability to work a full-time work week of 32-40 hours, with overtime opportunities as needed * Ability to maintain 100% strict adherence to the assigned schedule * Strong computer knowledge, including the ability to accurately type at least 30 wpm * Excellent English written and verbal communication skills * High level of expertise with spelling, grammar, and punctuation * Courteous and friendly demeanor with a high level of professionalism * Willingness to learn and adapt to new tools and technologies * Strong time management and ability to multitask applications while talking to customers on the phone * 1-3 years of customer support and technical support call center experience **Nice-to-Haves** While not required, the following experiences will be beneficial in this role: * Previous work from home experience * Prior experience with email and chat support * Prior experience using customer support/relationship management software or similar systems * Prior experience with automotive customer support/service/success * Passion for automotive topics and electric vehicles **Benefits** As a valued member of the blithequark team, you'll enjoy: * $17.00 USD starting pay * Performance-based incentives each month * Health benefits including medical, dental, and vision for you and your family * 401(k) investment options with employer match opportunities * Paid vacation time * Computer equipment provided * Onsite full gym free to employees * Great work/life balance while developing your career **Why Join blithequark?** At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, innovation, and collaboration. As a Customer Service Representative, you'll have the opportunity to: * Make a meaningful impact on customer experiences and loyalty * Work with a talented team of professionals passionate about electric vehicles and customer support * Develop your skills and expertise in a dynamic, fast-paced environment * Enjoy a comprehensive benefits package and competitive compensation * Contribute to the growth and success of a pioneering electric vehicle startup **How to Apply** If you're a customer-focused, tech-savvy individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Visit our website to learn more about blithequark and submit your application today! Apply Now! Apply for this job