**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a difference in the lives of others? If so, we invite you to join blithequark as an Experienced Customer Service Representative, working remotely to provide top-notch support to our valued customers. **Why You'll Love This Role** As a member of the Payments and Digital Strategy team at blithequark, you'll play a vital role in ensuring the smooth operation of our credit union's daily features, including check processing, object processing, direct bills, and budget transfers. Your contributions will directly impact the lives of our members, and you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. **What You'll Do** As an Experienced Customer Service Representative, your responsibilities will include: * Completing statistical access and balancing features to ensure accurate and timely processing of transactions * Coordinating with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and facilitate smooth operations * Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Working member cases/assignments to ensure timely and effective resolution * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for timely and accurate processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to facilitate budget transfers * Understanding and being familiar with outgoing and incoming budget transfer laws * Depositing check returns, reviewing member re-exams on draft changes, processing member exams, verifying contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees **All You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * A strong passion for delivering exceptional customer service and a desire to make a difference in the lives of others * Excellent communication and problem-solving skills * Ability to work prolonged hours in support of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high-pressure situations * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and a capacity for attention to detail * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Skills, Licenses & Certifications** To be successful in this role, you'll need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software * Ability to work in a team environment and contribute to the success of the team * Ability to maintain confidentiality and handle sensitive information with discretion * Ability to adapt to changing priorities and deadlines * Ability to maintain a positive and professional attitude in a fast-paced environment **Career Growth Opportunities & Learning Benefits** As a valued member of the blithequark team, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Work Environment & Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're dedicated to providing our employees with the tools and resources they need to succeed. **Compensation, Perks, & Benefits** As a remote employee of blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * A competitive salary and bonus structure * Comprehensive medical, dental, and vision insurance * 401(k) matching and paid time off * Flexible work arrangements and remote work options * Ongoing training and development opportunities * Access to a range of employee discounts and perks **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job