**Customer Support Specialist – Delivering Exceptional Experiences at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Customer Support Specialist, where you'll play a vital role in shaping the customer journey and driving business growth. **About blithequark** blithequark is a leading innovator in the industry, dedicated to empowering individuals and organizations to achieve their full potential. Our commitment to excellence, profitability, and stability has earned us a reputation as a trusted partner and employer of choice. With a culture that values teamwork, innovation, and customer satisfaction, we're constantly pushing the boundaries of what's possible. **Role Description** As a Customer Support Specialist at blithequark, you'll be the face of our brand, responsible for delivering exceptional support experiences to our customers. Your primary focus will be on front-line technical support, ensuring that our product solutions meet the highest standards of quality and customer satisfaction. You'll work closely with cross-functional teams to identify and resolve customer issues, provide training and education to internal stakeholders, and drive business growth through upsell opportunities. **Key Responsibilities** * Manage customer support tickets, calls, and emails within service level agreement requirements, including confidential information * Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues * Identify, evaluate, and resolve customer computer, system, server, and user-related issues * Document issues and resolution progress * Educate/train internal team members on processes, products, and technical escalations * Educate/train customers on solutions current status, delivery alternatives, and announced updates * Enhance program and product awareness with focused messaging * Identify and propose potential system and customer relationship enhancements, including upsell opportunities * Interpret and communicate specialized technical material into information usable by customers * Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design **Qualifications** To succeed in this role, you'll need: * 2+ years of experience in customer service and software support * Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies * Proficiency in updating and managing CRM; Salesforce preferred * Training experience with the ability to adapt facilitation style to engage your audience * Ability to learn and assimilate new information quickly * Ability to evaluate and define customer and system needs * Ability to work within a team environment to achieve results * Attention to detail with excellent planning, follow-through, reliability, organizational skills, and ability to define and deliver on priorities * Ability to drive results through effective communication, product and industry knowledge (service), and service-oriented problem-solving * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust **Requirements** * Starting pay rate: €40,000 per annum * Pay progression based on your performance **Benefits** At blithequark, we believe in investing in our people and their careers. As a Customer Support Specialist, you'll enjoy: * Career growth with market-leading training and an unwavering commitment to owning your career plan * Competitive and transparent pay practices * Top-of-the-range wellbeing programs and brilliant opt-in benefits * Meaningful purpose with products and solutions that have real-life impact * Life flexibility to care for yourself, your loved ones, and your community * An inspiring culture with leaders that care and invested teammates * Industry leadership in a fast-growing organization known for excellence, profitability, and stability **Why Join blithequark?** * Be part of a dynamic and innovative organization that's shaping the future of the industry * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Enjoy a competitive salary and benefits package that reflects your value to the organization * Take ownership of your career growth and development, with opportunities for training and professional development * Contribute to the success of a company that's making a real difference in people's lives If you're a customer-focused professional with a passion for delivering exceptional support experiences, we invite you to join our team at blithequark. Apply now to become a Customer Support Specialist and take the first step towards a rewarding and challenging career with a company that values your skills, experience, and contributions. Apply for this job