Experienced Customer Success Manager – Strategic Partnership Development and Customer Obsession in Cyber Resilience SaaS Environment

Welcome to blithequark: A Leader in People-Centric Cyber Resilience

At blithequark, we have a bold vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We're proud to work with the world's biggest brands, protecting their revenues and brand reputations. Founded in 2017, blithequark has progressed to the global stage, securing over $180 million in funding, and we're just getting started.

About the Role: Customer Success Manager

We're looking for a strong Customer Success Manager to join our US team and own a book of our customers, developing strategic partnerships by working with customers to pair their strategic outcomes with objective success criteria. Our Customer Success team is built on customer obsession, and we're looking for someone who shares this passion. With customers like HSBC, NHS, and Goldman Sachs, and feedback like "The best tool for learning cyber security," you can see why customer obsession is at the core of who we are.

What You'll Do

• Partner with our customers to ensure effective onboarding, walking them through our customer lifecycle, agreeing upon outcomes, and working towards those success criteria.
• Train clients on how they and their teams will get the most out of our product suite.
• Set strategies for the customer, put in place objectives, and measure success.
• Collaborate with our professional service and customer support team to deliver a strategic vision.
• Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities.
• Run customer success reviews with your clients to ensure value is understood at an executive level.

Who You Are

• 3-5 years of experience in customer success management, account management, or equivalent within a SaaS environment.
• Exceptional planning and communication skills.
• Stellar presentation skills, client management, and written communication skills.
• Experience in implementing customer solutions.
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills.
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base.
• Willing to travel periodically based on business and project needs.
• Experience in cybersecurity is a plus.

Our Values

At blithequark, our values are at the heart of everything we do. They include:

• Drive: We're innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive: We're passionate about creating an environment of inclusion and respect for our employees, customers, and partners, where everyone has opportunities to thrive.
• Customer Obsessed: We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team: We're a talented global team working together to achieve our vision.

Benefits and Perks

We offer an extensive range of benefits to help you do your best work, including:

• Prosper in our success with share options and rewards for doing great work and living our values.
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support.
• Save for the future with a 401K match of up to 5% – effective immediately.
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working, so you can work when and where you work best.
• Career and learning development through our platform and our Learn Anything fund.
• Monthly socials and sports clubs for our sociable, tight-knit teams.

Career Growth and Learning

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to our platform, as well as our Learn Anything fund, which provides opportunities for you to learn new skills and pursue your interests. Our team is passionate about innovation and continuous learning, and we're always looking for ways to improve and expand our skills.

Work Environment and Company Culture

Our company culture is built on our values of drive, inclusivity, customer obsession, and teamwork. We're a global team with a shared vision, and we're passionate about creating an environment where everyone can thrive. Our North American HQ is based in the center of Boston, but we're a remote-friendly company, and you'll have the flexibility to work from anywhere. We believe in work-life balance and offer a range of benefits to support your well-being and happiness.

Compensation and Perks

We offer a competitive salary and benefits package, as well as a range of perks to make your life easier and more enjoyable. From flexible working hours to monthly socials, we're committed to creating a positive and supportive work environment. We also offer a range of rewards and recognition programs to recognize and reward your hard work and contributions to the company.

Conclusion

If you're a motivated and customer-obsessed individual with a passion for cybersecurity and SaaS, we want to hear from you. As a Customer Success Manager at blithequark, you'll have the opportunity to work with a talented team, develop strategic partnerships with our customers, and contribute to the growth and success of our company. Apply now to join our team and take the first step in an exciting and rewarding career.