Senior Customer Success Manager – Education Technology Leader for Teacher Empowerment and Student Success

Introduction to blithequark

blithequark is a pioneering force in the education technology sector, specifically designed to support teachers and enhance student learning outcomes through the power of generative AI. With a mission to make a real social impact, blithequark has already made significant strides, attracting over 4 million teachers from around the globe to its innovative platform. By joining blithequark, you become part of a dynamic team that is not only growing rapidly but is also committed to revolutionizing the education system for the better.

About the Role

The Senior Customer Success Manager position at blithequark is a critical role that focuses on ensuring schools and districts maximize the potential of blithequark's AI platform. The primary goal is to reduce teacher burnout and improve student learning outcomes. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of schools and districts, overseeing complex projects, and fostering strategic growth with large districts. Your expertise will be invaluable in shaping the customer success playbook, leading onboarding and training sessions, and conducting regular check-ins to drive product adoption, deepen usage, and secure renewals.

Key Responsibilities

• Independently manage a portfolio of schools and districts to ensure effective use of blithequark's platform, focusing on reducing teacher burnout and enhancing student learning.
• Develop and implement strategic plans to drive product adoption, deepen usage, and secure contract renewals or expansions.
• Lead onboarding and training sessions for new schools and districts, ensuring a smooth transition and high level of satisfaction.
• Conduct monthly check-ins with key stakeholders to monitor progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including sales, product, and marketing, to align strategies and improve customer outcomes.
• Analyze data and customer feedback to inform product development and customer success strategies.

Qualifications and Competencies

To excel in this role, you will need to possess a unique blend of skills, experience, and personal qualities. These include:

• Hungry: A strong work ethic, willingness to take ownership, and a proactive approach to challenges.
• Smart: The ability to learn quickly, think critically, and approach problems with creativity and resourcefulness.
• Relationship-driven: Excellent communication and interpersonal skills, with the ability to build strong, lasting relationships with educators and administrators.
• Leadership: Experience in providing leadership and mentorship, with the ability to guide the customer experience team towards achieving its goals.
• Strategic: The capacity to lead strategic conversations, make informed decisions, and prioritize actions that best support districts and schools.

Experience

The ideal candidate will have a background in education, preferably as a teacher, with a deep understanding of the challenges and opportunities faced by educators. Additional experience as an administrator or in a customer success role within an EdTech company would be highly beneficial.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Senior Customer Success Manager, you will have opportunities to:

• Develop your leadership and strategic planning skills.
• Enhance your knowledge of education technology and its applications.
• Expand your professional network within the education sector.
• Contribute to the development of innovative solutions that make a real difference in education.

Work Environment and Company Culture

blithequark prides itself on a culture that values innovation, community, and excellence. Our team is passionate about education and dedicated to making a positive impact. We foster an environment that is collaborative, supportive, and inclusive, where every member feels valued and empowered to contribute their best work.

Our Values

• Educators are Magic: We believe educators are the heart of the education process, and we empower them to lead change.
• Joy and Magic: We strive to bring joy and innovation into every learning experience, pushing the boundaries of what's possible with AI.
• Community: We foster a community that supports each other through rapid technological change, listening and serving the needs of educators and students.
• Innovation: We see AI as an opportunity to bring equity, access, and personalized learning to students, innovating to improve the education system.
• Responsibility: We prioritize responsibility and safety in the technological changes we bring to education.
• Diversity: We value diversity in thought, perspective, and background, believing it helps us better serve the global community of educators and students.
• Excellence: We strive for the highest quality in everything we do, believing educators and students deserve the best.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, along with a range of benefits designed to support the well-being and career development of our team members. These include unlimited PTO, comprehensive health insurance, a wellness stipend, and opportunities for professional growth and development.

Conclusion

If you are a motivated and experienced professional looking to make a meaningful impact in education, we invite you to join blithequark as a Senior Customer Success Manager. This role offers a unique opportunity to be part of a pioneering team that is changing the face of education through technology. With your skills, experience, and passion for education, you can play a critical role in empowering teachers and enhancing student success. Apply now to embark on this exciting journey with blithequark and contribute to shaping the future of education.