Experienced Customer Service Representative – Loan Portfolio Support and Insurance Coverage Specialist for Financial Institutions and Borrowers

Welcome to blithequark

At blithequark, we are dedicated to providing exceptional customer service support for loan portfolios to financial institutions, insurance agents, and borrowers/members. Our team is passionate about making a positive impact in the industry, and we are seeking a talented individual to join our ranks. As a Customer Service Associate at blithequark, you will have the opportunity to utilize your customer service skills to assess and update collateral protection insurance coverage, identify uninsured loans, and interact with multiple carriers to assist with updating renewal information on mortgage and auto loans.

Why You'll Love This Role

This role is an excellent opportunity to make a real difference in the lives of our customers and contribute to blithequark's mission to provide excellent customer service. You will be working in a dynamic environment with a team of professionals who are dedicated to delivering top-notch service and support. As a Customer Service Associate, you will be the face of blithequark, representing our company and values to our customers and partners. Your representation will directly contribute to blithequark's reputation and success, and you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Essential Duties and Responsibilities

• Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries, and/or problems on the status of insurance on loans made by borrowers/members, financial institutions, and insurance agents by researching, verifying, updating loan insurance information, and documenting the affected account's history file.
• Refers complex questions, problems, or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.
• Assists in performing time-sensitive account maintenance before and after account processing cycles.
• Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner, ensuring accuracy, completeness, and adherence to department procedures.
• Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

Minimum Qualifications

To be successful in this role, you will need to possess the following minimum qualifications:

• High School Diploma or equivalency required.
• Minimum of zero to six (0-6) months of data entry, in-bound, out-bound, or other related call center, telemarketing, or related experience. Insurance or banking experience preferred.
• Excellent interpersonal, organizational, and telephone etiquette skills.
• Strong workflow and communication skills (both written and oral).
• Able to operate a computer and basic office equipment.
• Able to type 40 WPM accurately and operate a 10-key calculator by touch.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service, insurance, or banking.
• Knowledge of loan portfolios and collateral protection insurance coverage.
• Experience with data entry and computer systems.
• Strong analytical and problem-solving skills.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to a range of training and development opportunities, including:

• Leadership Academy and Mentor Program.
• Continuing education and career certifications.
• Career enhancement and growth opportunities.
• Employee engagement activities and recognition awards.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of excellence, integrity, and customer satisfaction. We believe in fostering a culture of inclusivity, diversity, and respect, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive overall compensation package, including:

• Competitive salary and benefits package.
• Work/Life balance.
• Employee engagement activities and recognition awards.
• Years of Service awards.
• Traditional and Roth 401(k) retirement plans.
• Lucrative Wellness Program.
• Variety of healthcare coverage options.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Associate position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this exciting opportunity to join a dynamic and growing company – apply today!