Senior Customer Success Manager – Strategic Account Management and Revenue Growth Expert for High-Growth B2B SaaS Environment at blithequark

Introduction to blithequark and the Industry

The construction industry, being the second largest in the world, faces significant challenges in terms of project management and budget allocation. Unlike the software industry, which utilizes observability platforms such as AppDynamics and Datadog, construction teams lack automated feedback loops to help projects stay on schedule and on budget. This results in a whopping $3 trillion in wasted resources per year due to undetected glitches. blithequark exists to bridge this gap by bringing computer vision to construction, enabling the industry to deliver what society needs to thrive.

From hospitals to data centers, from foreman to VPs of construction, teams use blithequark's innovative solutions to make better decisions every day. As a trusted partner to numerous high-profile clients, including Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, and Layton, blithequark is at an exciting stage of scale, building upon its growing market momentum. By joining blithequark, you will be part of a pioneering effort to bring AI to construction, revolutionizing the way projects are managed and executed.

Job Overview

As a Senior Customer Success Manager at blithequark, you will be a foundational member of the Customer Success Team, serving as a true brand ambassador at the forefront of all customer needs. Your mission will be to help customers drive the most value from blithequark's products and services, fostering trust, adoption, and expansion to the platform while delivering unparalleled value to customers.

This will involve partnering directly with blithequark's strategic customers' key stakeholders to demonstrate and prove the impact of blithequark's products and services, creating high-impact executive-level presentations that expand business opportunities, and engaging and influencing senior decision-makers to expand blithequark's footprint and deepen customer investment.

Key Responsibilities

• Partner with blithequark's strategic customers to demonstrate and prove the impact of blithequark's products and services
• Foster trust, adoption, and expansion to blithequark's platform while delivering unparalleled value to customers
• Create high-impact executive-level presentations that expand business opportunities
• Engage and influence senior decision-makers to expand blithequark's footprint and deepen customer investment
• Lead customer engagement and growth, acting as a subject matter expert on blithequark's products and providing training across multiple customer personas
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders
• Gather, analyze, and action customer feedback, pain points, and trends based upon leading and lagging indicators to improve product adoption
• Proactively identify expansion, upsell, and renewal opportunities within your portfolio

Essential Qualifications

• 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, with a strong focus on account expansion, renewals, and upsells
• Demonstrated success in managing strategic accounts, building and maintaining relationships with executive stakeholders, driving adoption, and contributing to measurable revenue growth
• Exceptional communication and presentation skills, with the ability to distill complex insights into clear, compelling narratives that resonate with C-suite executives
• Proven ability to cultivate strong relationships with senior and executive leadership
• Results-oriented problem solver, taking a proactive approach to identifying challenges and implementing effective solutions
• Ability to thrive in fast-paced, high-growth environments, being adaptable, resilient, and comfortable navigating change

Preferred Qualifications

• 5+ years of experience in the commercial construction industry (e.g., project engineer, project manager, scheduler, superintendent)
• Strong understanding of general contractor workflows and industry-specific challenges

Career Growth Opportunities and Learning Benefits

At blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about revolutionizing the construction industry. As a Senior Customer Success Manager, you will be at the forefront of blithequark's customer success efforts, driving growth and adoption of blithequark's products and services. You will have the chance to develop your skills and expertise in strategic account management, executive engagement, and revenue growth, while contributing to the success of blithequark's customers.

blithequark is committed to providing its employees with opportunities for growth and development, including training and mentorship programs, career advancement opportunities, and a collaborative and dynamic work environment. By joining blithequark, you will be part of a team that is shaping the future of the construction industry and making a meaningful impact on society.

Work Environment and Company Culture

blithequark's work environment is fast-paced, dynamic, and collaborative, with a strong focus on innovation, creativity, and customer satisfaction. The company culture is built around a set of core values that include a passion for innovation, a commitment to customer success, and a dedication to teamwork and collaboration. blithequark's employees are passionate about what they do, and are driven by a desire to make a meaningful impact on the construction industry.

As a Senior Customer Success Manager at blithequark, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth. You will have the opportunity to work with a talented team of professionals who are dedicated to helping customers achieve their goals, and to contribute to the success of blithequark's customers.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, bonus, and benefits, as well as a range of perks and benefits that are designed to support the well-being and success of its employees. These may include health insurance, retirement savings plans, paid time off, and opportunities for professional development and growth.

As a Senior Customer Success Manager at blithequark, you will have the opportunity to earn a competitive salary and bonus, as well as to participate in blithequark's benefits and perks programs. You will also have the chance to work with a talented team of professionals who are passionate about what they do, and to contribute to the success of blithequark's customers.

Conclusion

If you are a customer success professional with a strong background in strategic account management, executive engagement, and revenue growth, and are looking for a new challenge, we encourage you to apply for the Senior Customer Success Manager role at blithequark. This is a unique opportunity to join a pioneering company that is revolutionizing the construction industry, and to contribute to the success of blithequark's customers.

As a Senior Customer Success Manager at blithequark, you will have the chance to work with a talented team of professionals who are passionate about what they do, and to make a meaningful impact on the construction industry. You will have the opportunity to develop your skills and expertise in strategic account management, executive engagement, and revenue growth, while contributing to the success of blithequark's customers.

Don't miss this opportunity to join a dynamic and innovative company that is shaping the future of the construction industry. Apply now for the Senior Customer Success Manager role at blithequark, and take the first step towards a rewarding and challenging career in customer success.