Experienced Customer Success Operations Specialist – Driving Business Growth through Data-Driven Insights and Process Optimization at blithequark

Welcome to blithequark

blithequark is a pioneering AI-powered mobile marketing platform that is revolutionizing the way brands engage with their consumers. By harnessing the power of real-time data and advanced AI, we empower marketers to craft personalized journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Our platform is trusted by leading global brands, and we are committed to delivering enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

About Our Customer Success Operations Team

Our Customer Success Operations team is the backbone of our customer success initiatives, responsible for optimizing and scaling processes that support our customer success organization. This team sits at the intersection of data, technology, and strategy, ensuring that our CS organization operates efficiently and effectively. What sets this team apart is our commitment to collaboration and opportunities to interface across the entire company, from Product and BI through Marketing and GTM.

Why blithequark Needs You

We are seeking an experienced Customer Success Operations Specialist to join our team. As a key member of our Customer Success Operations team, you will play a critical role in driving business growth through data-driven insights and process optimization. Your primary responsibilities will include:

• Own the administration and continuous improvement of our Customer Success Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking
• Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems
• Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction
• Work closely with CS leadership to refine and automate processes, improving operational efficiency and scalability
• Provide training and ongoing support to the CS team, ensuring they are empowered to leverage our Customer Success Platform effectively
• Maintain accurate and reliable data within our Customer Success Platform, enabling data-driven decision-making

About You

To be successful in this role, you should have:

• 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role
• Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango
• Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker
• Familiarity with CRM systems (e.g., Salesforce) and integration tools
• Excellent analytical and problem-solving skills, with great attention to detail
• Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams
• Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus
• Previous experience in a SaaS or customer-facing role is a bonus

What We Offer

At blithequark, we offer a competitive compensation package, including:

• A salary range of $95,000 - 158,000 annually, depending on role, level, and location
• Equity and benefits, including health and wellness programs, to help you bring your best self to work
• A dynamic and supportive work environment that encourages collaboration, innovation, and growth
• Opportunities for professional development and career advancement
• A culture that values diversity, equity, and inclusion, and is committed to creating a fair and inclusive workplace

Our Company Culture

At blithequark, we are committed to creating a culture that is inclusive, supportive, and empowering. Our company values include:

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other’s champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for blithequark’s success

Diversity, Equity, and Inclusion

At blithequark, we believe that our company's strength lies in the diversity of our employees. We are an Equal Opportunity Employer and welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals, regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace, free from discrimination, harassment, and retaliation. blithequark is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

How to Apply

If you are a motivated and experienced Customer Success Operations Specialist looking to join a dynamic and growing company, please apply to this role. We can't wait to hear from you!