Experienced Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships at blithequark

Introduction to blithequark

Imagine being part of a dynamic team that values growth, diversity, and community culture. At blithequark, we are dedicated to providing outstanding customer service, and we are seeking a talented Customer Service Representative to join our team. As a key player in our organization, you will serve as a liaison between customers and our company, delivering exceptional support and building strong relationships. With a 5-day work week and weekends off, you will have the perfect balance between work and personal life. We offer on-the-job training, so you can develop your skills and thrive in our fast-paced environment.

Job Overview

In this critical role, you will be responsible for providing excellent customer service to both customers and blithequark personnel. Your primary focus will be on assisting customers by answering questions related to accounts, procedures, and services via telephone or email. You will also perform accounts receivable duties, such as calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through our escalation process. Additionally, you will partner with our Sales Department to provide administrative support and perform basic data entry and other administrative duties.

Key Responsibilities:

• Assist customers by answering questions related to accounts, procedures, and services via telephone or email
• Provide excellent customer service to both customers and blithequark personnel
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through blithequark's escalation process
• Partner and provide administrative support to blithequark's Sales Department
• Perform basic data entry and other administrative duties

Qualifications and Skills

To be successful in this role, you should have:

Essential Qualifications:

• 2 years of Customer Service experience in an administrative setting is preferred
• Prior Accounts Receivable experience is highly encouraged
• High School diploma or GED equivalent is recommended
• Verbal & written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.)
• Time management and organizational skills with attention to detail
• A collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Preferred Qualifications:

• Experience working in a fast-paced customer service environment
• Knowledge of customer service software and technology
• Bi-lingual or multi-lingual skills
• Experience working in a team-oriented environment

Career Growth and Development

At blithequark, we are committed to continuous learning and professional development. We offer on-the-job training, robust online training modules, and access to our innovative training platform. You will have the opportunity to develop your skills and advance your career in a dynamic and growing organization. We believe in promoting from within and providing opportunities for personal growth and development.

Company Culture and Community

Our unique community culture is what sets us apart from other organizations. We value diversity, inclusivity, and teamwork. You will be part of a vibrant and dynamic team that is passionate about delivering exceptional customer service. We believe in recognizing and rewarding our team members for their hard work and contributions.

Compensation and Benefits

We offer a competitive compensation package, including:

• On-the-job training
• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

About blithequark

blithequark is an international leader in the garment services industry. We employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are a 2 billion-dollar organization with a small company feel, offering the resources and stability that come with being a large organization. We have been recognized as one of the top 10 companies to sell for and one of the best big companies to work for.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that values growth, diversity, and community culture. You will have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our organization. Apply now and take the first step towards a rewarding and fulfilling career at blithequark.