Experienced Customer Service Representative for Clinical Programs - Remote Opportunity with Competitive Hourly Rate and Growth Prospects

Introduction to blithequark

At blithequark, we are dedicated to empowering individuals to live healthier and longer lives through our specialty network programs. As a leader in the healthcare industry, we recognize the importance of exceptional customer service in supporting our members nationwide. We are now seeking talented and compassionate customer service professionals to join our high-volume call center team, where you will play a vital role in providing top-notch service and ensuring our members' needs are met with care and professionalism.

Job Overview

As a Customer Service Representative for Clinical Programs at blithequark, you will be responsible for responding to customer inquiries, providing information, and resolving issues in a timely and courteous manner. This is a remote opportunity, allowing you to work from the comfort of your own home, with a competitive hourly rate of $15/hour and potential for growth to $16/hour within the first year, plus merit-based bonuses. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Answer incoming calls in a professional, accurate, and timely manner, ensuring that all customer interactions are handled with care and respect.
• Ascertain the nature of the call and record information in the Communication Log, utilizing proprietary blithequark systems to provide accurate and up-to-date information to callers.
• Forward logs requiring further research to the appropriate department, ensuring that all customer inquiries are thoroughly investigated and resolved.
• Transfer callers to the appropriate queue if the question is of a more complex issue, such as claims or authorizations, to ensure that customers receive the specialized support they need.
• Utilize appropriate resources, including online materials, to provide timely and accurate responses to customer inquiries.
• Manage time effectively to ensure that calls are answered within required timeframes and that follow-up actions are taken in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position, demonstrating a commitment to excellence in customer service.
• Document all calls appropriately, maintaining accurate and detailed records of customer interactions.
• Attend weekly staff and other meetings to discuss issues, share best practices, and foster teamwork among department personnel.
• Respond to requests for internal and external customers and/or clients, as required, providing exceptional service and support to all stakeholders.

Qualifications and Core Competencies

To be successful in this role, you will need to possess a high school diploma or equivalent, as well as a minimum of one year of experience performing customer service duties, with inbound call center experience preferred. You should also have basic computer skills and strong verbal communication skills, with the ability to interact in a positive and respectful manner with customers and colleagues.

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service skills, meeting the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills, with the ability to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time in a fast-paced environment.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters, maintaining the trust and confidence of customers and colleagues.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that fosters growth, development, and success. As a remote worker, you will be provided with company-provided technology equipment and will be required to have a stable internet connection with a minimum download speed of 50 Mbps and 10 Mbps upload speed. You will also be expected to participate in video meetings and online training sessions, utilizing a reliable and consistent network.

Our company culture values diversity, equity, and inclusion, and we are an Equal Opportunity/Affirmative Action Employer. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are committed to creating a workplace that is free from discrimination and harassment.

Compensation, Perks, and Benefits

As a Customer Service Representative for Clinical Programs at blithequark, you will be offered a competitive hourly rate of $15/hour, with potential for growth to $16/hour within the first year, plus merit-based bonuses. You will also be eligible for additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Our comprehensive benefits package includes a range of perks and benefits, such as paid time off, holidays, and access to training and development opportunities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative for Clinical Programs, you will have access to training and development opportunities, including online courses, workshops, and coaching sessions. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.

We offer a range of career growth opportunities, including promotions, lateral moves, and career development programs. Our goal is to help you achieve your career aspirations, while also contributing to the success and growth of our organization.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative for Clinical Programs at blithequark, you will be part of a dynamic and supportive team, working together to empower individuals to live healthier and longer lives. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the rewards of working with a leader in the healthcare industry.