Part-Time Weekend Outbound/Inbound Customer Care Expert – Delivering Exceptional Experiences in Home Services at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being an exceptional company to be a part of, where a balanced and healthy home and work life is not just a priority, but a core value. As a rapidly expanding organization, we embrace an attitude of excellence and treat our team like family. With a strong presence in the residential services sector, particularly in Home Services, blithequark excels in delivering a white glove service to customers requiring expert services and repairs. Our mission is clear: To Serve Our Community and Team Members With Love and Integrity. If you're passionate about collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then blithequark is the ideal workplace for you.

About the Position

Join our industry-leading team at blithequark and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. As a Customer Care Expert (CCE), you will be dedicated to fostering lasting relationships by providing exceptional experiences for customers. Successful CCEs exhibit a sincere interest in how blithequark services can fulfill customers' home needs and adeptly present options to ensure a seamless and convenient experience.

Key Responsibilities

• Customer-Centric Approach: Prioritize customers and their needs in all interactions. Establish and earn customers' trust through attentive and personalized service.
• Inbound Customer Service: Manage a substantial volume of inbound customer service calls efficiently and courteously. Handle overflow appointment requests with precision.
• On-Call Support: Be available for on-call duties as required.
• Issue Resolution: Effectively address and resolve customers' concerns. Demonstrate strong character and values in every customer interaction.
• Team Collaboration: Work collaboratively and efficiently with the team to ensure a unified customer care approach.
• Performance Metrics: Meet or exceed consistent metric expectations.

Essential Qualifications

• Education: High school diploma or equivalent; additional education or training in customer service is a plus.
• Age Requirement: Minimum age of eligibility: 18 years or older.
• Teachability: Willingness to learn and embrace continuous learning opportunities.
• Communication Skills: Professional and amiable phone presence.
• Problem-Solving: Strong problem-solving capabilities.
• Experience: Previous Customer Care experience is preferred.
• Screening: Successful completion of drug screening and background check.
• Adaptability: Ability to follow/utilize the playbook when handling different topics/conversations.
• Availability: Must be able to work nights and weekends.

Preferred Qualifications

• Customer Service Certification: Possession of a customer service certification is a plus.
• Technical Skills: Familiarity with customer relationship management (CRM) software and other technical tools.
• Language Skills: Fluency in multiple languages is an asset.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be highly organized, able to prioritize tasks, and have a strong attention to detail. Additionally, you should be able to demonstrate a customer-centric approach, be adaptable, and have a willingness to learn and grow with our organization.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Care Expert, you will have access to structured training programs, mentorship, and opportunities for career advancement within the company. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We value our team members' contributions and believe in recognizing and rewarding their hard work and dedication. At blithequark, you will find a positive and inclusive work culture that values your contribution, an open-door policy, and a family-owned and operated business that truly cares about its team members.

Compensation, Perks, and Benefits

We offer a competitive hourly wage ranging from $18 to $22, depending on experience and expertise. Additionally, you will have access to a range of benefits, including:

• Competitive Compensation: Opportunities for performance-based incentives.
• Health Insurance: Comprehensive health insurance coverage.
• Dental Coverage: Dental insurance to support your oral health.
• Life Insurance: Life insurance to provide peace of mind.
• Retirement Savings Options: Opportunities to save for your future.
• Paid Holidays and Vacation Time: Generous paid time off to relax and recharge.
• Family & Friends Discount: Exclusive discounts for you and your loved ones.
• Gift Card Giveaways and Company-Sponsored Trips: Fun perks and rewards for your hard work.
• Remote Work Option: The opportunity to work from home after completing training, based on performance.

Conclusion

If you are a motivated and passionate individual who is committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Expert, you will play a critical role in fostering lasting relationships with our customers and contributing to the ongoing success and growth of our organization. Don't miss out on this chance to be part of a dynamic and supportive team that values your contribution and is dedicated to excellence. Apply now and take the first step towards an exciting and rewarding career at blithequark!