Experienced Part-Time Customer Experience Advisor – Remote Opportunity in Nashville for Delivering Exceptional Support and Building Strong Relationships

Introduction to blithequark

At blithequark, we are passionate about creating extraordinary experiences for our customers, and we are now seeking a highly skilled and enthusiastic Customer Experience Advisor to join our team on a part-time basis. As a remote worker based in Nashville, you will play a vital role in representing blithequark and supporting our customers across various channels. Our mission is to inspire and impact the world with vision, purpose, and style, and we believe that our customers are at the heart of everything we do. If you are a self-starter with a passion for delivering exceptional customer service and building strong relationships, we would love to hear from you.

About the Role

As a Customer Experience Advisor at blithequark, you will be responsible for delivering nothing-but-wonderful customer service via email and live chat. You will learn our internal management system to efficiently process sales orders and maintain customer relationships. You will also use internal communication software to interact with your teammates, management, and other departments. Your goal will be to dream up solutions for even the smallest trends and pain points to optimize each customer's experience. If you are a creative and innovative problem solver who continually thinks outside the box, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver exceptional customer service via email and live chat, ensuring that every customer interaction is positive and supportive
• Learn and utilize our internal management system to process sales orders and maintain customer relationships
• Use internal communication software to interact with teammates, management, and other departments, ensuring seamless collaboration and communication
• Analyze customer trends and pain points, developing innovative solutions to optimize the customer experience
• Stay up-to-date with our products and services, providing accurate and helpful information to customers
• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease

Who You Are

To be successful in this role, you will be a self-starter who takes ownership of your work and is passionate about delivering exceptional customer service. You will be a creative and innovative problem solver who continually thinks outside the box, with excellent communication skills and the ability to adapt your tone and style to different audiences. You will be eager to learn new technology systems and procedures, with a strong ability to navigate multiple tabs and windows. You will be highly organized and attentive to detail, with the ability to stay energized and motivated in a high-volume work environment with limited supervision.

Essential Qualifications

• Able to attend a virtual two-week onboarding via Google Meet video calls
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Preferred Qualifications

• Customer service experience, with a proven track record of delivering exceptional support and building strong relationships
• Experience working from home, with the ability to stay motivated and focused in a remote environment

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Advisor, you will have access to ongoing training and development opportunities, including virtual workshops and webinars. You will also have the opportunity to connect with other employees through our various employee resource groups, which provide a sense of community and belonging. We believe in transparency and open communication, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and equitable work environment. We believe that all employees should be able to bring their authentic selves to work, feel engaged, and share their perspectives as a valued member of our team. We offer a range of benefits, including company outings and events, volunteering and learning opportunities, and a sense of community and belonging. We are driven to continue building a workplace where all employees can thrive, and we encourage you to join us on this journey.

Compensation and Benefits

We offer a competitive hourly rate of $13.00/hr, as well as a range of benefits, including a laptop and all necessary equipment, reliable high-speed internet connection, and access to our internal management system. We also offer a comprehensive benefits package, including opportunities for career growth and development, virtual workshops and webinars, and a sense of community and belonging.

Conclusion

If you are a passionate and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Advisor at blithequark, you will have the opportunity to deliver exceptional support and build strong relationships with our customers. You will be part of a dynamic and inclusive team, with access to ongoing training and development opportunities. Don't miss out on this chance to join our team and make a real difference in the lives of our customers. Apply now to become a part of the blithequark family!