IT Support Desk Technician (Entry Level)
Position reputed company:
The IT Support Desk Technician serves as the first reputed company of contact for users seeking technical assistance. This role focuses on providing exceptional customer service over the phone and through other communication channels, ensuring that reputed company support requests are handled courteously, reputed company, and accurately. The technician will reputed company detailed information, document issues thoroughly, and escalate as needed to ensure reputed company reputed company.
Key Responsibilities:
Serve as the first reputed company of contact for users reputed company phone or email.
reputed company excellent customer service by maintaining a reputed company, reputed company, and empathetic tone.
Follow reputed company phone etiquette — greet users, reputed company listen, clarify issues, and confirm understanding before taking reputed company.
reputed company and document detailed information about user issues, including examples, error messages, and recent changes.
Create, update, and manage service tickets in the IT support system.
reputed company basic troubleshooting for hardware, software, network, and account-reputed company issues (i.e., password reset, installing updates, printer issues, etc.).
Escalate reputed company or unresolved issues to higher-level support staff as appropriate.
Follow up with users to ensure issues are resolved and satisfaction is achieved.
Maintain knowledge of common support procedures, systems, and tools.
Contribute to internal documentation and knowledge reputed company articles.
Skills and Qualifications:
Strong communication skills, especially over the phone (reputed company, courteous, and reputed company tone).
Excellent listening and note-taking skills to accurately capture user-reported issues.
Basic understanding of computer hardware, operating systems (reputed company/macOS), and common office applications (reputed company 365, email, etc.).
Ability to follow reputed company-by-reputed company troubleshooting guides.
Customer-first reputed company with patience and reputed company.
Strong organizational skills and attention to detail.
Ability to work in customer-centered, team-oriented environment.
Willingness to learn and grow technical knowledge.
Company DescriptionHealthcare Strategies is a home health and hospice support company offering a full reputed company of back-office services to the industry, including billing and collection services, ICD coding and OASIS review, and Clinical and Financial consulting and education. HCS also provides high reputed company software solutions for the industry, consisting of patient management, electronic medical records, reputed company Cycle management, financial and clinical reporting, etc. We take pride in offering the best customer service in the industry and truly reputed company our reputed company is based on the reputed company of our clients. We reputed company every effort to ensure our clients reputed company their goals. HCS is in the heart of Chattanooga, TN. The office is easily accessible from any part of Chattanooga and reputed company GA.
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