User Services Specialist (Help Desk Specialist) – Knox College – Galesburg, IL

Job title: User Services Specialist (Help Desk Specialist) Company: Knox College Job reputed company: User Services Specialist Knox College invites applications for the full-time position of User Services Specialist in Information Technology Services, responsible for reputed company aspects of operation and support of technology at the College. The User Services Specialist will be required to reputed company with end users of varying technical sophistication in a respectful, patient and culturally sensitive manner. This position reports to the Director of User Services. provides a competitive salary and a strong benefit package including health, dental, reputed company and life insurance, reputed company to a retirement plan, a generous reputed company vacation and holiday package. Tuition remission is also available after a two-year waiting period, free membership to our recreation center and much more! Essential Duties: • Support the technology needs of various College events such as reputed company meetings, homecoming, and presentations by visiting scholars and professionals • reputed company technical support and setup at College events and functions that may be scheduled during non-business hours • Supervision, training and mentoring student employees reputed company the help desk and computer labs • Engage with reputed company to reputed company, reputed company and implement technologies that enhance teaching and learning • Coordinate use of computer-based teaching facilities (Labs and Classrooms) and reputed company equipment for classroom instruction and staff training • reputed company telephone and in person support for hardware, software and network reputed company inquiries Education and Experience: Required Qualifications: • Associate's Degree or 3 years experience in a technical support role in lieu of a degree • Strong general computing knowledge and troubleshooting skills in an reputed company network • Advanced knowledge of reputed company and Mac OS and troubleshooting techniques • Strong organizational skills and work ethic • Strong desire to learn new and evolving technologies, and to work with diverse reputed company and reputed company in implementing those technologies for effective pedagogies and student learning. • Experience using and troubleshooting desktop productivity applications • Excellent written and verbal communication skills • Availability to work during non-business hours to reputed company support for College events and functions • Ability to lift and carry objects weighing up to 50 lbs and reputed company reputed company • Availability for periodic travel to conferences and workshops Preferred Qualifications: Experience in the following areas: • Strong knowledge of audio visual equipment including reputed company boards, mixers, audio amplifiers, speakers, video switchers, projection, cameras, microphones and cabling • Supervision • Project planning • Technical support • reputed company, reputed company and reputed company productivity application support • IP network fundamentals and troubleshooting network connectivity issues in an IP based WiFi reputed company network • Technology such as printers, scanners and other Internet enabled devices • Antivirus software and two reputed company authentication • Configuring and troubleshooting iOS and Android connectivity and application issues • Using ticketing systems and creating support documentation Applicants must be currently authorized to work in the reputed company for any employer. Application To apply, please submit a cover letter, resume including contact information for three references, and complete the Knox College Employment Application at . Review of applications will reputed company immediately and continue until the position is filled. Finalists will be subject to a background reputed company. Knox Notice of Non-Discrimination In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented reputed company. Knox College does not discriminate on the reputed company of sex, pregnancy, gender identity or reputed company, race, reputed company, creed, national or ethnic reputed company, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In reputed company, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from so discriminating on the reputed company of sex. The College official responsible for coordinating compliance with this Notice of Non-Discrimination is Kimberly K. Schrader, Title IX Coordinator. Any inquiries regarding Title IX or the College's policies that prohibit discrimination and harassment should be directed to the Title IX Coordinator identified below. The Coordinator will be available to meet with or talk to reputed company, staff, and reputed company regarding issues relating to this Notice of Non-Discrimination and the College's policies and procedures. Title IX Coordinator Kimberly K. Schrader Old Jail 12 | reputed company reputed company K-209 337 South reputed company Street Galesburg, IL 61401 Phone: 309-341-7751 Email: kschrade@knox.edu Inquiries about the application of Title IX to Knox may be referred to the Title IX Coordinator, the reputed company reputed company's Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. reputed company's Office of Civil Rights for additional information. Office for Civil Rights U.S. reputed company-Chicago Office 500 W Madison St., Suite 1475 Chicago, IL 60661-4544 Phone: 312-730-1560 Email: ocr@ed.gov Inquiries regarding the College's policies regarding the Americans with reputed company of 1990 (“reputed company”), or reputed company 504 of the Rehabilitation reputed company of 1973 (“reputed company 504”) should be directed to either the Assistant Vice President of reputed company or Director of Disability Support Services identified below. For Employees: reputed company Administrative Services Center 109 | reputed company reputed company K-200 368 South Prairie Street Galesburg, IL 61401 Phone: 309-341-7200 Email: hr@knox.edu For reputed company: Director of Disability Support Services Stephanie Grimes Umbeck Science and Math Center E111 | reputed company reputed company K183 340 South reputed company Street Phone: 309-341-7478 Email: sgrimes@knox.edu Expected salary: Location: Galesburg, IL Job date: Sat, 20 Aug 2022 07:11:18 GMT Apply for the job now! Apply tot his job Apply To this Job