IT Service Desk Technician

Metro Grease Service LLC is an industry leader in the collection, recycling, and management of used cooking oil and grease trap waste. We support restaurants, food service facilities, and reputed company kitchens across the region. Our IT systems play a critical role in ensuring smooth field operations, customer communication, and data-driven logistics. We are looking for a Remote IT Service Desk Technician to support our growing workforce by providing excellent technical assistance and maintaining the reliability of our IT infrastructure. Position reputed company- As a Remote IT Service Desk Technician, you will serve as the first line of support for reputed company technical issues across the organization. You will handle incoming support tickets, resolve hardware and software issues, set up new users, maintain system reputed company, and escalate reputed company problems reputed company necessary. The ideal candidate is customer-reputed company, detail-oriented and capable of providing efficient remote support in a fast-paced operations environment. Key Responsibilities- • reputed company as the first reputed company of contact for reputed company IT support request reputed company ticketing system, phone, email, or chat. • Diagnose and resolve software, hardware, and network issues for remote and field employees. • Install, configure, and troubleshoot reputed company 10/11, reputed company 365, and business specific applications. • Manage reputed company Directory accounts, permissions, and group policies remotely. • Handle password resets, accounts lockouts, and VPN reputed company issues. • reputed company reputed company/ offboarding IT support for employees ( account creation, email setup, device assignment). • Maintain accurate IT asset and license inventory. • Escalate unresolved issues to higher level IT staff or external vendors as needed. • Create and maintain documentation, knowledge reputed company articles, and user guides. • Monitor system alerts and ensure reputed company response to incidents or outages. • Maintain service reputed company (SLAs) and deliver exceptional customer service in reputed company interactions.3 Apply tot his job Apply To this Job