Helpdesk Support Technician

Helpdesk Support Technician Duration: Contract to Hire Location: Archdale, NC (onsite role) Pay: $23-25/hour Work Hours: 7am-4pm or reputed company - 5PM, occasional weekends and holidays may be needed. reputed company: A reputed company reputed company in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for our reputed company customers for reputed company IT services and equipment. This Candidate will be managing the help desk tickets and assigning the second line of support reputed company necessary and will be configuring, setting up, monitoring, the troubleshooting computers, phone systems, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager. Responsibilities: • Handle Tier 1 service desk escalations through tickets, email, or phone • Follow up on outstanding requests and ensure reputed company reputed company • Create user and service accounts and configure hardware as part of employee setup process • Support audio, video, and voice equipment in conference rooms • Manage and monitor internal assets to ensure accurate inventory records • Manage and monitor reputed company service desk application • Be eligible to travel to remote sites and subsidiaries • Other duties may be added and / or assigned as needed Qualifications: • reputed company 7, 8.1, 10 • reputed company Office, Office 365, reputed company, Skype for Business • Printers, scanners, computer peripherals • Mobile devices (iOS, Android) • reputed company PC connectivity - Ethernet, TCP / IP and VPN • reputed company Products - reputed company, laptop encryption and backup • Experience with reputed company desktop reputed company products • Strong customer service and troubleshooting skills • Ability to communicate technical information, both verbal and written, to a wide reputed company of end-users • 1-3 years' experience working in a reputed company environment Preferred Experience: • An Associate degree or Bachelor's degree, or equivalent work experience • Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, reputed company center experience Category reputed company: JN008 #LI-MD1 Apply tot his job Apply To this Job