Experienced Customer Service Representative – Remote Opportunity in Las Vegas, NV, Delivering Exceptional Support to Healthcare Providers

Welcome to blithequark

At blithequark, we are driven by a passion to improve the lives of millions of people by connecting them with the care, resources, and support they need to thrive. As a global organization, we leverage technology and innovative approaches to deliver high-quality services that make a meaningful difference in the healthcare industry. Our culture is built on the principles of diversity, inclusion, and excellence, providing a dynamic and supportive environment where talented professionals can grow and succeed.

About the Position

We are seeking an experienced and compassionate Customer Service Representative to join our team in Las Vegas, NV. As a remote member of our team, you will play a vital role in providing exceptional support to healthcare providers, addressing their inquiries, and resolving issues in a timely and professional manner. This is a full-time opportunity, offering a flexible schedule and the chance to work from the comfort of your own home. Our normal business hours are between 8:00 am and 5:00 pm, Monday through Friday, and you will be required to have the flexibility to work any shift schedule during this time.

Key Responsibilities

• Answer incoming phone calls from healthcare providers, including physician offices and clinics, and identify the type of assistance they require, such as benefit and eligibility, billing and payments, authorizations for treatment, or explanations of benefits.
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
• Deliver information and answer questions in a positive and empathetic manner, facilitating strong relationships with providers and their staff.
• Complete the necessary documentation to track provider issues and facilitate the reporting of overall trends, ensuring that we continually improve our services and support.
• Interact with providers with the intent to develop a relationship with them, while managing a high volume of calls and developing knowledge of various products and benefits.

Essential Qualifications

• High School Diploma or GED, or equivalent work experience.
• Must be at least 18 years of age.
• Must live within 30 miles of Las Vegas, NV.
• Familiarity with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate and professional manner.
• Skilled in problem-solving, with the ability to quickly assess the current state and formulate recommendations.
• Ability to work any 8-hour shift between the hours of 8:00 AM and 5:00 PM, from Monday to Friday.

Preferred Qualifications

• 1+ year of experience in a related environment, such as office, administrative, clerical, customer service, or healthcare, using phones and computers as primary job tools.
• Prior healthcare experience, with a deep understanding of the industry and its complexities.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with healthcare providers and their staff. You will also need to be highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment. Strong problem-solving skills, attention to detail, and a passion for delivering exceptional customer service are also essential.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to help you build your skills and knowledge in the healthcare industry. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow and develop with our organization.

Work Environment and Company Culture

Our company culture is built on the principles of diversity, inclusion, and excellence. We believe in creating a dynamic and supportive environment, where talented professionals can thrive and succeed. As a remote member of our team, you will be part of a vibrant and collaborative community, with access to the tools and resources you need to deliver exceptional results.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, designed to support the health, well-being, and financial security of our employees. This includes:

• Comprehensive health, vision, and dental benefits.
• 401k contribution and equity stock purchase plan.
• Incentive and recognition programs, designed to reward your hard work and dedication.
• Flexible work schedule and remote-friendly positions, allowing you to balance your work and personal life.
• Health and well-being programs and services, designed to support your physical and mental health.
• Childcare benefits, short-term and long-term disability coverage, and basic life insurance and AD&D.
• Home office stipend for remote employees, to help you create a comfortable and productive work environment.

Conclusion

If you are a compassionate and driven individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, dedicated to making a meaningful difference in the lives of healthcare providers and their patients. Join us on our mission to improve the healthcare industry, and take the first step towards a rewarding and challenging career.