Experienced Customer Care Representative – Part-Time Work from Home Opportunity with blithequark (OK, AL, GA Residents)

Welcome to blithequark

Imagine working for a company that values hard work, commitment, and growth, and is dedicated to making it easier for everyone to enjoy more sports and outdoors. At blithequark, we take pride in creating a workplace environment that fosters collaboration, innovation, and excellence. Our purpose-driven approach sets us apart, and we're looking for like-minded individuals to join our team as a Customer Care Representative – Part-Time Work from Home. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you!

Job Overview

As a Customer Care Representative at blithequark, you will be the face of our company, providing top-notch support to our customers through various channels, including phone, chat, and email. Your primary goal will be to resolve customer inquiries, concerns, and issues in a professional, courteous, and timely manner. You will be working from the comfort of your own home, which means you'll need to have a dedicated workspace that meets our requirements. If you're a self-motivated, tech-savvy individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming customer contacts (calls, chats, emails) in a professional and courteous manner
• Respond to customer inquiries through multiple channels, as needed, providing timely and effective solutions
• Research and troubleshoot problems, using available resources to provide resolutions and ensure customer satisfaction
• Provide customers with product and service information, identifying and escalating priority issues as necessary
• Follow up with customers when necessary, documenting customer contacts and maintaining accurate records
• Develop a thorough understanding of blithequark's policies, procedures, and safety rules, adhering to company standards and guidelines
• Duties may change, and team members may be required to perform other duties as assigned, demonstrating flexibility and adaptability

Essential Qualifications

• High school diploma or equivalent required, with a strong foundation in customer service principles and best practices
• 6+ months of experience in a customer service-related role, with a proven track record of delivering exceptional customer experiences
• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
• Maintain the customer's perspective as a driving force behind activities, demonstrating empathy and understanding
• Strong analytical, problem-solving, and creative thinking skills, with the ability to prioritize workload and remain detailed and organized in a fast-paced environment
• Proficiency with relevant computer applications, including Google Chrome, Oracle Service Cloud, Order Management System, Workday, and Kronos
• Ability to toggle multiple web browsers, with dual monitors, and excellent keyboarding skills
• Self-motivated and able to work independently and within a team setting, with a strong work ethic and commitment to excellence

Preferred Qualifications

• Experience in an Omni Channel Contact Center environment, with a deep understanding of customer service principles and best practices
• Previous Work at Home experience, with a proven ability to work independently and manage time effectively
• Familiarity with blithequark's product lines, with a passion for sports and outdoors
• Bilingual (Spanish and English speaking) a plus, with the ability to communicate effectively with diverse customer groups

Home Office Requirements

To be successful in this role, you'll need to have a dedicated workspace that meets our requirements. This includes:

• Broadband internet connection (Cable, DSL, or Fiber) with a minimum download speed of 5.0 MBPS (preferably 75+)
• No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
• At least 4 GB of available RAM and 1024 GB (1 Terabyte) of data usage
• A compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided by blithequark
• A work atmosphere that is free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance

To perform the duties of this role, you'll need to have an acceptable level of hearing and vision. You'll also need to adhere to company work hours, policies, procedures, and rules governing professional staff behavior. This includes being available to work weekends and all holidays except for Christmas Day.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Care Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment that encourages innovation and excellence
• Recognition and reward programs to recognize and reward outstanding performance

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We believe in fostering a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact in their communities. As a Customer Care Representative, you'll be part of a dynamic and supportive team that is dedicated to excellence and customer satisfaction.

Compensation, Perks, and Benefits

As a Customer Care Representative at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Discounts on blithequark products and services

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Care Representative at blithequark, you'll be part of a dynamic and supportive team that is dedicated to excellence and customer satisfaction. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and discover the blithequark difference!