Experienced Part-time Inbound Chat Specialist – Automotive Customer Service and Lead Generation Expert

Welcome to blithequark

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and fun is a part of the daily routine. At blithequark, we're passionate about delivering exceptional online experiences for our automotive dealer clients and their customers. As a leading provider of innovative solutions, we're seeking a talented and energetic Part-time Chat Specialist to join our team. If you're a people person with a flair for technology and a passion for great customer service, we want to hear from you!

About the Role

In this exciting Part-time Chat Specialist role, you'll be the face behind our online chat conversations, engaging with customers, and representing our clients in a positive and professional manner. Your primary goal will be to turn conversations into leads, helping our clients generate revenue and grow their business. You'll be working in a fast-paced environment, handling a wide variety of customer inquiries, providing accurate information, and capturing vital customer contact information for lead generation and client review.

Key Responsibilities

• Handle a diverse range of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns
• Develop and maintain a deep understanding of our products and services, staying up-to-date with the latest developments and updates
• Narrow down on appointment information to schedule appointments, ensuring a seamless customer experience
• Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs
• Continuously develop and maintain a knowledge base of our evolving products and services, staying ahead of the curve in the automotive industry
• Collaborate with our team to achieve shared goals, contributing to a positive and supportive work environment

Qualifications and Requirements

To succeed in this role, you'll need to possess excellent written and verbal communication skills, with the ability to adapt to change and thrive in a quick-paced work environment. Previous experience in retail customer service or the automotive industry is preferred but not necessary. You should have basic internet and window-based computer skills, with a strong ability to multitask – gaming experience is a plus! A positive and professional demeanor is essential, along with the ability to work flexible hours, including 4-hour time blocks daily.

Essential Qualifications

• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
• Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on customer satisfaction
• Basic internet and window-based computer skills, with the ability to learn new systems and technologies quickly
• Positive and professional demeanor, with a passion for delivering exceptional customer experiences
• Ability to work 4-hour time blocks daily, with a minimum of 20 hours per week, and attend 4 weeks of training full-time Tuesday - Saturday between the hours of 10:00AM - 6:30PM CST
• Able to type at least 35 WPM, with 40 and above preferred, and have a strong ability to multitask

Preferred Qualifications

• Previous experience in retail customer service or the automotive industry, with a deep understanding of customer needs and preferences
• Gaming experience, with a strong ability to multitask and prioritize tasks effectively
• Experience working in a fast-paced environment, with a focus on achieving shared goals and objectives
• Knowledge of the automotive industry, with a passion for staying up-to-date with the latest developments and trends

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive range of benefits, including:

• Complimentary breakfast and lunch at our onsite dining facility
• Access to our state-of-the-art fitness center, with a range of equipment and classes to suit all fitness levels
• Onsite medical center, with a team of healthcare professionals dedicated to supporting your well-being
• Opportunities to participate in sports and social leagues, with a focus on teamwork and camaraderie
• Volunteering initiatives through our Associate Foundation, with a range of opportunities to give back to the community
• Flexible scheduling after completion of training, with a focus on work-life balance and employee well-being
• Competitive compensation and benefits package, with a range of perks and incentives to recognize and reward your contributions

Career Growth and Development

At blithequark, we're passionate about supporting the growth and development of our employees. We offer a range of training programs and opportunities for professional development, with a focus on helping you achieve your career goals. Whether you're looking to develop new skills, take on new challenges, or advance your career, we're committed to supporting you every step of the way.

Work Environment and Company Culture

Our work environment is dynamic, relaxed, and professional, with a focus on collaboration, teamwork, and fun. We believe in fostering a positive and supportive company culture, with a range of initiatives and activities to promote employee engagement and well-being. From team-building events to social gatherings, we're committed to creating a work environment that's enjoyable, inclusive, and rewarding.

Conclusion

If you're a motivated and enthusiastic individual with a passion for customer service, technology, and the automotive industry, we want to hear from you! As a Part-time Chat Specialist at blithequark, you'll have the opportunity to work in a fast-paced and dynamic environment, with a range of benefits, perks, and opportunities for growth and development. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!