Experienced Customer Service Specialist for Government and Corporate Affairs – Delivering Exceptional Travel Experiences at blithequark

Welcome to blithequark: Where Careers Take Flight

Imagine a career where every day brings new opportunities to explore, learn, and grow. At blithequark, we're passionate about creating a work environment that's as exciting as it is rewarding. As a leader in our industry, we're committed to helping our team members become the best version of themselves, both personally and professionally. If you're ready to embark on a new journey, we invite you to join our dynamic team and discover a world of possibilities.

About the Role: Specialist, Government and Corporate Affairs Customer Service

In this critical role, you'll be an integral part of our Corporate Affairs Team within the Government Affairs Division. As a customer service specialist, you'll have the opportunity to make a real difference in the lives of our customers, promoting and selling air travel on blithequark, and providing exceptional support to our valued clients. Your expertise will be essential in resolving customer complaints, answering inquiries, and communicating new rules, policies, and procedures that affect our customers.

Key Responsibilities:

• Promote and sell air travel on blithequark, ensuring that our customers receive the best possible experience
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with accuracy and efficiency
• Answer inquiries regarding general travel information, resolving customer problems in a mutually beneficial manner
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing timely updates
• Communicate new rules, policies, and procedures that would affect the customer, ensuring that they are well-informed and supported throughout their journey

What You'll Need for Success

To excel in this role, you'll need a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service, work effectively in a team environment, and adapt to changing situations with ease.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training
• Preferred qualifications include experience in customer service, sales, or a related field, with a strong understanding of the travel industry

Essential Skills and Competencies:

• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar systems
• Ability to be resourceful and creative in immediate problem resolution, with a strong focus on customer satisfaction
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable in a fast-paced environment
• Satisfactory attendance required, with a commitment to being punctual and reliable

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their careers. With a range of training programs, workshops, and conferences, you'll have the opportunity to enhance your skills, expand your knowledge, and stay up-to-date with the latest industry trends. Our mentorship programs will connect you with experienced professionals who can offer guidance, support, and valuable insights to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse work environment, where everyone feels valued, respected, and empowered to be their best self. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping to create a workplace culture that's vibrant, dynamic, and supportive. We believe that our differences are what make us stronger, and we're committed to fostering an environment that's welcoming, inclusive, and fun.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy a range of benefits that are designed to support your well-being, recognize your contributions, and reward your hard work. These include:

• Travel perks: Explore the world with discounted travel rates, and enjoy the freedom to travel with your family and friends
• Health benefits: Access to comprehensive health, dental, prescription, and vision benefits, with virtual doctor visits, flexible spending accounts, and more
• Wellness programs: Take advantage of our wellness initiatives, designed to help you achieve a healthy work-life balance and thrive in all aspects of your life
• 401(k) program: Start building your future with our 401(k) program, available upon hire, with employer contributions available after one year

Conclusion

If you're passionate about delivering exceptional customer service, working in a dynamic and inclusive environment, and taking your career to new heights, we invite you to join our team at blithequark. As a Specialist, Government and Corporate Affairs Customer Service, you'll play a vital role in shaping the travel experiences of our customers, while enjoying a range of benefits, perks, and opportunities that will help you grow, learn, and thrive. Apply now to embark on an exciting new journey with blithequark, and discover a world of possibilities that await you.