Experienced Customer Service Representative – Delivering Exceptional Healthcare Support and Enhancing Member Experience at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing top-notch healthcare services that make a meaningful difference in the lives of our members. As a Customer Service Representative, you will be at the forefront of our mission, delivering exceptional telephone assistance to blithequark Medicaid members and providers. This role is perfect for individuals who are passionate about customer service, empathetic, and committed to enhancing the healthcare experience. You will be responsible for addressing a wide range of inquiries, including eligibility verification, provider changes, and requests for ID cards, ensuring that each caller receives the support they need to navigate their healthcare options.

Key Responsibilities

In this critical role, your key responsibilities will include:

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing excellent customer service to ensure a positive experience for callers, demonstrating strong communication and interpersonal skills.
• Meeting performance standards, attendance requirements, and call quality goals, ensuring that you consistently deliver high-quality support to our members and providers.
• Communicating effectively with members and providers both orally and in written form, using clear and concise language to resolve issues and address concerns.
• Maintaining high-speed internet connectivity with secure service via ethernet cable, ensuring that you can work efficiently and effectively from home.

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent GED, demonstrating your commitment to education and personal development.
• The ability to communicate effectively with members and providers orally and in written form, using strong verbal and written communication skills.
• The ability to meet performance standards, attendance requirements, and call quality goals, demonstrating your reliability and dedication to delivering exceptional customer service.
• The ability to work from home and prove to be self-sufficient, using your initiative and problem-solving skills to overcome challenges and achieve your goals.
• The ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems, demonstrating your flexibility and adaptability.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with working remotely in a call center setting, demonstrating your ability to work independently and as part of a team.
• Experience with Medicaid and Medicare, providing you with a deeper understanding of the healthcare industry and the needs of our members.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with the ability to empathize with members and providers and provide personalized support.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with members and providers both orally and in written form.
• Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing your time effectively to meet performance standards and goals.
• Strong technical skills, with the ability to use computer software and technology to support your work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, providing you with the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback, helping you to develop your skills and achieve your goals.
• Opportunities for career advancement, with the potential to move into leadership or specialized roles.
• Access to education assistance and free development courses, supporting your ongoing learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Service Representative, you will be part of a dynamic and dedicated team, working together to deliver exceptional customer service and support to our members and providers. Our company culture is built on values of empathy, integrity, and excellence, and we are committed to creating a workplace that is inclusive, respectful, and rewarding.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Full range of medical, dental, and vision benefits, supporting your physical and mental health and wellbeing.
• 401(k) retirement savings plan, helping you to plan for your future and achieve your long-term goals.
• Employee Stock Purchase Plan for eligible employees, providing you with the opportunity to invest in our company and share in our success.
• Fully-paid term life insurance plan for eligible employees, providing you with peace of mind and financial security.
• Short-term and long-term disability benefits, supporting you in the event of illness or injury.
• Numerous well-being programs, promoting your physical and mental health and wellbeing.
• CVS store discount and discount programs with participating partners, providing you with exclusive discounts and savings.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, giving you the opportunity to rest and recharge.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will be part of a dynamic and dedicated team, working together to deliver exceptional support and service to our members and providers. With a competitive compensation package, comprehensive training and development opportunities, and a positive and supportive work environment, this is a career opportunity that you won't want to miss. Apply now to take the first step towards a rewarding and challenging career at blithequark.