Temporary Remote Catastrophe (CAT) Customer Service Representative – Delivering Empathetic Support and Exceptional Service in Times of Need at blithequark

Introduction to blithequark and the Industry

blithequark is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1,000 companies. With a strong commitment to excellence, blithequark has been recognized as a Great Place to Work not once, but twice. As a valued and growing resource in the industry, blithequark is dedicated to providing top-notch service and support to its clients and customers. The company's success is built on a foundation of highly motivated, production-driven, and team-oriented individuals who strive to make a positive impact in the lives of others.

In the face of catastrophes, blithequark stands ready to provide critical support and relief efforts. As a temporary remote Catastrophe (CAT) Customer Service Representative, you will play a vital role in delivering empathetic support and exceptional service to those affected by disasters. This temporary, remote position offers the opportunity to work from the comfort of your own home, with flexible hours that fit your schedule and lifestyle.

Job Overview

As a CAT Customer Service Representative at blithequark, you will be responsible for applying the latest customer service techniques and learning our account management systems to improve the customer experience during difficult times. Your primary focus will be on providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs. You will offer empathy and support to customers during the claim process, collect and document claim details, and identify and resolve customer issues by adhering to client-specific handling instructions.

Your key responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to client-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Preferred Qualifications

While not required, the following preferred qualifications will make you a stronger candidate for this role:

• Prior experience in customer service or a related field
• Experience working in a fast-paced, dynamic environment
• Strong technical skills and ability to learn new systems quickly
• Excellent problem-solving and analytical skills

Computer and Network Requirements

To perform this role, you will need to have your own computer that meets the following requirements:

• Operating System – Windows 10, Windows 11, Windows Home
• Not Supported – Chromebooks, macOS, Linux, Etc.

In addition, you will need to meet the following network requirements:

• Upon hire, you must run a Speedtest from the computer you will be working from (www.speedtest.net)
• Ethernet connection is not required, however strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As a temporary remote CAT Customer Service Representative at blithequark, you can expect the following benefits and compensation:

• Job Type: Temporary/Seasonal
• If you are a strong performer, you may be eligible for rehire during high volume timeframes, including end of April – May (Hail Claims), July – October (Hurricane Claims), and Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when it is convenient for you

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a temporary remote CAT Customer Service Representative, you will have access to training and development opportunities to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is dedicated to delivering exceptional customer service and support. Our company culture is built on a foundation of teamwork, respect, and open communication. We believe in empowering our employees to make a positive impact in the lives of others and providing them with the tools and resources they need to succeed.

Conclusion

If you are a highly motivated, energetic, and dedicated individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this temporary remote CAT Customer Service Representative role at blithequark. With flexible hours, competitive pay, and opportunities for growth and development, this is an exciting opportunity to join a talented team of professionals who are making a difference in the lives of others. Apply today and take the first step towards a rewarding and challenging career at blithequark!