**Experienced Health Assistant/ Healthcare Customer Service Representative - Total Health & Benefits (Remote)**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and empathy come together to empower people to live their healthiest lives? If so, we invite you to join blithequark, a leading provider of personalized health and benefits solutions, as a Health Assistant/ Healthcare Customer Service Representative. **About blithequark** At blithequark, we're on a mission to revolutionize the healthcare industry by providing personalized health and benefits solutions that empower every person to live their healthiest life. With a team of dedicated professionals, we help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise, and exceptional service. Our commitment to quality and continuous improvement has earned us a reputation as a Top Place to Work and Excellence in Customer Service. **Role Overview** As a Health Assistant/ Healthcare Customer Service Representative, you will be the main connection and resource for members with all their healthcare needs and benefits. You'll have the opportunity to make a real difference in people's lives by helping them navigate the complex healthcare system, influencing their decisions and behavior, and connecting them with the right clinical resources. Your expertise and empathy will empower members to take control of their health and benefits, leading to improved financial and health outcomes. **A Day in the Life** As a Health Assistant/ Healthcare Customer Service Representative, your day will be filled with opportunities to make a meaningful impact. Here are some of the key responsibilities you'll undertake: * **Deliver Interventions**: Support members in navigating the complex healthcare system via phone and digital messaging. Influence members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and connect with the right clinical resources. * **Drive Better Client Outcomes**: Assist with improved financial outcomes, help members avoid inappropriate healthcare usage and process errors, and optimize their benefit packages and third-party vendors. * **Leverage Technology**: Use internal resources and technology to understand members' paths, actions needed, and next steps. **Qualifications** To succeed in this role, you'll need: * **Minimum of 3 years' experience**: Bachelor's Degree or 5 years' relevant experience in a service-based environment. * **Relevant Background Experience**: Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise, and health education. * **Highly Agile and Comfortable**: In a high-paced, innovative, technology-driven environment. * **Knowledge of Consumer Health Plans and Terminology**: Understanding of how patients use and access healthcare. * **Ability to Thrive in a Performance-Based Environment**: Demonstrate high levels of personal accountability, listening, talking, and typing skills, as well as empathy and critical thinking. * **Commitment to Quality and Continuous Improvement**: Strong self-management and self-starter skills, excellent written and verbal communication skills, and attention to detail. **Additional Information** * **Technical Requirements**: Broadband connection with at least 1 Mbps upload and 1 Mbps download speed, wired connection from laptop to router (not WiFi), and IT equipment provided directly by blithequark. * **Schedule**: Monday-Friday, with hours falling between 8am-11:15pm EST. **What's Important to Us** At blithequark, we're passionate about creating an enduring company that's hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success lies in: * **Serving Others**: We find joy and purpose in serving others and making a difference in their lives. * **Embracing Diversity**: We trust in our colleagues and celebrate their different backgrounds and experiences, enabling us to solve tough problems in creative ways. * **Results-Driven**: We're motivated by results and aren't afraid of hard work or tough decisions needed to get us there. * **Innovative Spirit**: We're boldly and relentlessly reinventing healthcare, curious, and act big – not afraid to knock down barriers or take calculated risks to change the world, one person at a time. **Join Our Team** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to join blithequark as a Health Assistant/ Healthcare Customer Service Representative. Apply now and become part of a team that's revolutionizing the healthcare industry. ```html

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