**Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)**

Are you passionate about delivering exceptional customer service and empowering individuals to live healthier and longer? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative – Fitness Programs. As a key member of our high-volume call center, you will play a vital role in supporting our company's mission by providing top-notch service to our members nationwide. **About blithequark** blithequark is a leading provider of innovative health and wellness solutions, dedicated to empowering individuals to live healthier and longer. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. As a remote customer service representative, you will be part of a dynamic team that is passionate about delivering exceptional service and making a positive impact on people's lives. **Responsibilities** As an Experienced Customer Service Representative – Fitness Programs, you will be responsible for: * Demonstrating knowledge and understanding of all blithequark Fitness products and programs * Answering incoming calls on the blithequark telephone system in a professional, accurate, timely, and courteous manner * Ascertaining the nature of the call and recording information in the appropriate system * Providing answers to member questions by following standard policies and procedures * Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers * Coordinating collection of necessary information, including member co-pays or payments when necessary * Forwarding documentation to Research Team for follow-up if issue requires additional action * Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs * Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers * Handling all issues requiring additional action within the necessary timeframes * Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner * Exercising strict confidentiality in all matters relating to the member experience with the Fitness program * Attending and participating in meetings to discuss issues and foster teamwork among department personnel * Responding to requests from other blithequark department personnel, contacting clubs and members as required **Qualifications** To be successful in this role, you will need: * High school diploma or equivalent required * One-year experience performing customer service duties; inbound call center experience preferred * Experience in healthcare preferred * Basic experience with MS Office * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment and Company Culture** As a remote customer service representative, you will work from home in a designated work area with company-provided technology equipment. You will be required to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed). Our company culture values teamwork, innovation, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment. **Compensation and Benefits** As a full-time and part-time regular employee, you will start at $15/hour with potential for $16/hour within the first year, plus merit. Additional bonus opportunities will be based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Seasonal workers and temporary employees will start at $15/hour. We also offer a range of benefits, including: * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive training program * Flexible work schedule * Access to company-provided technology equipment * Opportunities for bonus and merit-based pay increases **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from qualified individuals from all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. **Accommodations for Individuals with Disabilities** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. **Apply Now** Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply now to become an Experienced Customer Service Representative – Fitness Programs at blithequark. Apply for this job