Experienced Customer Support Chat Representative – Music Industry Enthusiast Wanted for Remote Full-Time Position at blithequark

Welcome to blithequark

Imagine working for a company that is built for the people, where you have the freedom to create your own home office space and work with diverse clients from the comfort of your own home. At blithequark, we are a full-service virtual Contact Center outsourcing company that values flexibility, autonomy, and a fun-loving attitude. As a 100% native virtual team, we are always on the lookout for talented individuals who share our passion for delivering exceptional customer experiences.

About the Role

We are excited to announce an opportunity for experienced customer support representatives to join our team as a Chat Representative. As a music industry enthusiast, you will have the chance to work with fans, answer their questions, and provide support via ticketing, purchasing merchandise, password resets, website assistance, and troubleshooting. If you are passionate about music and helping others, we encourage you to apply for this fantastic opportunity to be part of an awesome team in the music industry.

Key Responsibilities

• Express genuine empathy and concern for customers' issues and address them as if they were your own
• Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products
• Identify high-risk customer situations and escalate them appropriately without hesitation
• Keep up with multiple chats at a time and accurately document all required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management
• Multitask using multiple systems and skillfully change from one task to another without loss of efficiency or composure
• Remain positive and professional in all customer interactions and be available at your desk, maintaining punctuality and attendance at all scheduled times

Essential Qualifications

• Must have a love of music, with a particular interest in Pop and Country genres
• 1-3 years of call center chat experience required
• Technical experience strongly preferred, with experience in Zendesk being a definite plus
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills and active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms, with excellent grammar and knowledge of when to use the lingo
• Previous work-from-home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement

Preferred Qualifications

• High School Diploma or equivalent
• Experience working in a fast-paced, dynamic environment
• Ability to adapt to changing situations and priorities
• Strong problem-solving skills and attention to detail

Hardware/Software Requirements

• Your own computer with an Intel Core i5 5200 Series or greater processor (must have 4 cores)
• 8GB of memory on Windows 10 or higher / 10 64 bits
• Screen resolution of 1280x768 or higher, with dual monitors required and a webcam
• USB headset
• Up-to-date antivirus software installed on the platform, with a recent scan completed
• Hardwired to a router with a firewall enabled

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Chat Representative, you will have the opportunity to work with a diverse range of clients, develop your technical skills, and enhance your customer service expertise. We offer a supportive and collaborative work environment, with regular training and coaching to help you succeed in your role.

Work Environment and Company Culture

Our company culture is built on the values of flexibility, autonomy, and fun. We believe in creating a work environment that is comfortable, supportive, and inclusive, where our team members can thrive and grow. As a remote worker, you will have the freedom to create your own home office space and work at times that suit you best. We also offer a range of benefits, including the opportunity to work from home, flexible scheduling, and a competitive hourly rate.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13.00-$15.00 per hour, with the opportunity to work as a 1099 contract worker. Our benefits include the chance to work from home, flexible scheduling, and a dynamic and supportive work environment. We also offer opportunities for career growth and development, with regular training and coaching to help you succeed in your role.

Conclusion

If you are a music industry enthusiast with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Chat Representative. With a competitive hourly rate, flexible scheduling, and a supportive work environment, this is a fantastic chance to work with a diverse range of clients and develop your technical and customer service skills. Don't miss out on this opportunity to join our awesome team at blithequark – apply today!