**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service in a Dynamic Healthcare Environment**

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we invite you to join blithequark, a leading healthcare company, as an EAP Worklife Customer Support Associate. In this role, you will be the face of our organization, assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction, and promoting the well-being of our employees. **About blithequark** blithequark is a forward-thinking healthcare company that values its employees and their commitment to providing exceptional service to our customers. We are dedicated to delivering innovative solutions that improve the lives of our customers and employees. Our team is passionate about making a positive impact, and we are seeking like-minded individuals to join our dynamic and inclusive environment. **Key Responsibilities** As an EAP Worklife Customer Support Associate, you will be responsible for: * Greeting and welcoming EAP Worklife customers in a friendly and professional manner * Responding to customer inquiries and concerns promptly and accurately * Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program * Providing excellent customer service and ensuring customer satisfaction * Identifying and resolving customer issues in a timely manner * Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat * Collaborating with other team members to ensure efficient and effective customer service * Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services * Documenting and maintaining accurate records of customer interactions and inquiries * Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program * Adhering to company standards and guidelines for customer service and confidentiality * Continuously seeking opportunities for improvement in customer service processes and procedures * Participating in training and development programs to enhance knowledge and skills * Following all company policies and procedures related to customer service and ethical business conduct * Maintaining a positive and professional attitude while representing blithequark to customers **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of customer service experience in a healthcare or related industry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other software applications * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience working in a call center or customer service environment * Knowledge of EAP Worklife services and programs * Certification in customer service or a related field * Bilingual or multilingual skills * Experience working with diverse populations and cultures **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions * Proficiency in Microsoft Office and other software applications * Ability to maintain confidentiality and handle sensitive information * Strong teamwork and collaboration skills, with the ability to work effectively with others to achieve common goals **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to enhance your knowledge and skills, including: * On-the-job training and mentorship * Ongoing education and training programs * Opportunities for advancement and career growth * A supportive and inclusive work environment **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values diversity and promotes a positive work-life balance. We offer a range of benefits and perks, including: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and telecommuting options * A supportive and inclusive work environment * Opportunities for professional growth and development **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits and perks, including: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and telecommuting options * A supportive and inclusive work environment * Opportunities for professional growth and development **How to Apply** If you are passionate about helping others and providing exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job