Experienced Customer Support Specialist II – Healthcare Technology and Navigation Expert

Introduction to blithequark

At blithequark, we are revolutionizing the healthcare industry by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. We are now seeking a highly motivated and experienced Customer Support Specialist II to join our dynamic team in providing top-notch support to our customers.

Job Overview

As a Customer Support Specialist II at blithequark, you will play a vital role in ensuring the success of our products and services. You will be responsible for providing exceptional customer support, resolving complex issues, and delivering world-class service to our customers. If you have a passion for healthcare, technology, and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
• Takes ownership of resolving customer service and healthcare navigation issues in a timely and professional manner
• Maintain high standards of quality, efficiency, and productivity in all aspects of customer support
• Keep customer information confidential and in compliance with HIPAA regulations
• Manage case backlog attentively and document each interaction in Salesforce
• Exercise problem resolution skills when handling customer concerns using various internal tools
• Make outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime, with a typical schedule of Monday through Friday, covering shifts starting as early as 5:45 AM MST and the last shift ending at 7 PM MST

Essential Qualifications

• 1-2 years of experience in customer support, with an emphasis on healthcare, wellness, and medical billing and claims
• Strong organizational skills, with the ability to solve problems and prioritize tasks effectively
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner
• Tech-savvy, with the ability to use and navigate our mobile technology and other internal systems
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers, with a strong focus on delivering exceptional customer service

Preferred Qualifications

• Familiarity with Salesforce Service Cloud and Google Suite
• Spanish speaking and writing skills
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist II, you will have access to ongoing training and development opportunities, including:

• Comprehensive training program, with a focus on customer support, healthcare navigation, and technology
• Opportunities for career advancement, with a clear path for professional growth and development
• Access to industry-leading technology and tools, with ongoing training and support
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming, inclusive, and respectful of all employees. We believe that our diversity is a key driver of our success, and we strive to create a culture that is collaborative, dynamic, and supportive. As a Customer Support Specialist II, you will be part of a team that is passionate about delivering exceptional customer service, and is committed to making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly rate of $20-$25, and bonus eligibility. In addition, we offer a range of perks and benefits, including:

• Paid time off and paid holidays
• Employer contributions to HSA accounts
• Tuition assistance
• Matching 401(K)
• Fun, friendly, and unique culture, with a focus on work-life balance and employee well-being

Conclusion

If you are a motivated and experienced customer support professional, with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist II at blithequark, you will be part of a dynamic team that is committed to delivering exceptional customer service, and making a positive impact on the lives of our customers. Don't miss out on this opportunity to join a fast-growing and innovative company, with a clear vision for the future. Apply today!