Experienced Healthcare Customer Service Representative – Delivering Exceptional Patient Experiences in a Dynamic and Supportive Environment at blithequark

Welcome to blithequark: Where Passion Meets Purpose

Imagine being part of a global, digital business services company that is dedicated to making a positive impact on people's lives. At blithequark, we are driven by a passion for delivering exceptional customer experiences and a commitment to creating a better world. With a global presence and a local touch, we are a force for good, supporting our communities, clients, and the environment. As a leader in the industry, we are constantly seeking innovative ways to streamline business processes and make a meaningful difference.

Join Our Team: Become a Healthcare Customer Service Representative

We are seeking a talented and compassionate Healthcare Customer Service Representative to join our team in Tennessee. As a key member of our customer service team, you will be the eyes and ears of our organization, fielding customer inquiries and finding innovative ways to respond to their questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering exceptional customer experiences and are looking for a career that offers growth, challenges, and opportunities, we invite you to apply.

Responsibilities: Making a Difference in the Lives of Our Customers

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate to ensure timely and effective resolution
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues to help us continuously improve our services
• Upsell if required, identifying opportunities to enhance the customer experience and drive business growth

Qualifications: The Ideal Candidate

We are looking for fearless and passionate individuals who are inspired to deliver only the best in all that they do. If you have a strong desire to make a positive impact on people's lives and are committed to excellence, we encourage you to apply. The ideal candidate will have:

• Ability to work remotely in a virtual team environment, with a strong internet connection and a quiet, dedicated workspace
• 6 months of customer service experience preferred, with a proven track record of delivering exceptional customer experiences
• High school graduate or GED, with excellent oral and written communication skills
• Ability to type 25 wpm, with proficiency in Windows operating systems and desktop computer systems
• Logical problem-solving skills, with the ability to navigate complex issues and find innovative solutions
• Organization and work prioritization skills, with the ability to manage multiple tasks and deadlines

Work from Home Requirements: Creating a Productive and Comfortable Workspace

To ensure your success in this role, we require:

• A reliable internet connection with a minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS
• An ISP with no packet loss and a ping under 30MS
• A clean and quiet workspace, free from distractions and interruptions
• Proof of internet speed, to ensure that you have the necessary bandwidth to perform your duties effectively

Career Growth Opportunities and Learning Benefits: Investing in Your Future