Experienced Inbound Customer Service Representative – Hybrid Role for Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark and the Role

Imagine being part of a dynamic team that is revolutionizing the way customers interact with technology and communications. At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations and drive business growth. As a global leader in communications and technology, we are committed to innovation, excellence, and customer satisfaction. Our Inbound Customer Service Representative role is an exciting opportunity to join our team and make a real difference in the lives of our customers. In this hybrid position, you will work from the comfort of your own home part of the week and engage with customers in our state-of-the-art call center, ensuring that you have the best of both worlds.

Job Overview

This is a full-time hybrid role that offers a unique blend of work-from-home flexibility and in-center collaboration. As an Inbound Customer Service Representative, you will be the voice of blithequark, working with customers to address a broad range of service calls, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services. To support your success, we are offering a $2,500.00 sign-on bonus, paid out in three installments: the first $500 payment is made 30 days after the hire date, the second $1,000 payment is made 6 months after the hire date, and the third $1,000 payment is made 1 year after the hire date.

Key Responsibilities

• Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support.
• Utilize creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
• Provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services.
• Instill confidence and loyalty in customers through thoughtful listening and knowledge of blithequark's products and services.
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, keeping up with changes to technology and applications to provide the best resolution for customers.
• Perform outbound calls, customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up.

Essential Qualifications

• Call center or customer service experience, with a proven track record of delivering exceptional customer experiences.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Advanced typing/keyboarding skills, with the ability to navigate multiple systems and tools.
• Ability to adapt in a dynamic, fast-paced environment and maintain a professional demeanor in stressful situations.

Preferred Qualifications

• Experience with technical support or troubleshooting, with a strong understanding of technology and communications products and services.
• Familiarity with blithequark's products and services, with a passion for staying up-to-date on the latest technology trends and innovations.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work in a team environment, with a strong focus on collaboration and mutual support.
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As an Inbound Customer Service Representative, you will have access to a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our goal is to help you build a successful and rewarding career, with opportunities for advancement and professional growth.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and mutual support. We believe in fostering a culture of innovation, excellence, and customer satisfaction, with a commitment to diversity, equity, and inclusion. As an employee of blithequark, you will be part of a vibrant and diverse community, with opportunities to connect with colleagues and customers from all over the world.

Compensation and Benefits

We offer a competitive compensation package, including a range of benefits and perks. These include:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an Inbound Customer Service Representative at blithequark, you will be part of a dynamic team that is shaping the future of communications and technology. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today and join our team of dedicated professionals who are committed to delivering exceptional customer experiences and driving business growth.