Experienced Customer Service Sales Expert – Remote Evening and Overnight Opportunities for Dynamic and Results-Driven Professionals

Welcome to blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

Join Our Team

At blithequark, we are looking for fearless and results-driven individuals who are inspired to deliver only the best in all that they do. As a Customer Service Sales Expert, you will become a key contributor to our team, working in a collaborative and engaging environment where no two days are the same. You will have the chance to interact with people from all walks of life, finding innovative ways to respond to varying questions, issues, and concerns. Our team is dedicated to providing exceptional customer service, and we are looking for like-minded individuals to join our ranks.

Responsibilities

As a Customer Experience Specialist, your main responsibility will be to provide customer support to customers via telephone and/or Internet, handling customer inquiries and resolving simple and basic support issues. Your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
• Escalating more technical product-related issues to the proper Product Support department
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of the job, such as quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Performing other related duties as assigned

Qualifications

We are looking for individuals who are passionate about delivering exceptional customer service and have the skills and qualifications to excel in this role. Our preferred candidates will have:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrated effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To work from home with blithequark, you will need to meet the following internet requirements:

• Minimum subscribed download rate equal to or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. Our company offers a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals. We believe that our employees are our greatest asset, and we are dedicated to providing a supportive and inclusive work environment that allows you to thrive.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced company that values innovation, creativity, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged, and we are dedicated to providing a range of programs and initiatives to support your well-being and success.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to our employees, including:

• Paid training
• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Sales Expert, you will have the chance to work with a dynamic and fast-paced company that values innovation, creativity, and teamwork. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!