Experienced Technology Director – Assisted Selling & Customer Returns Experiences Leader for Strategic Growth and Innovation in Retail Technology

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to revolutionize the retail experience. As a leader in the industry, we recognize the importance of innovation and strategic growth in staying ahead of the curve. Our team is dedicated to delivering exceptional customer experiences, and we are seeking a talented Technology Director to join our ranks. In this role, you will have the opportunity to lead our Assisted Selling (Order Up) and Customer Returns Experiences within the Store Selling Systems team, driving technical and functional partner satisfaction, and helping us meet the evolving needs of our customers.

About the Role

As a Technology Director at blithequark, you will be responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment. You will work closely with functional and technical leaders to plan for and execute enabling technology solutions, understanding the business holistically and driving strategic alignment across teams. Your focus will be on outcomes, thinking through, documenting, and communicating value propositions and concrete metrics for success. You will also attract, retain, motivate, coach, and mentor top talent, guiding others in execution and professional development.

Key Responsibilities

• Strategy & Planning (40%): Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs. Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner. Inform and drive strategic alignment and partnerships with functional and technical peers and leaders. Connect the dots across multiple levels and related functions to understand the business holistically. Evaluate research and market analysis, meet with third-party vendors, and maintain knowledge of industry innovations and technology platforms to inform strategy. Establish and nurture strategic vendor relationships, influencing vendors to align with domain, portfolio, and enterprise strategic objectives. Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action.
• Delivery & Execution (40%): Define and communicate value propositions, success metrics, and outcomes. Document, review, and ensure that all quality and change control standards are met. Develop, plan, and implement sustainable, repeatable, and reliable processes, overseeing process improvement. Drive operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs. Understand and articulate the value creation and business proposition to teams and functional partners.
• People (20%): Provide leadership, mentoring, and coaching to direct reports. Manage and coordinate strategic direction for staff. Attract, retain, develop, and motivate top talent. Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback.

Qualifications and Skills

To be successful in this role, you will need to possess a unique blend of technical, business, and leadership skills. The following qualifications and skills are essential:

• Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Bachelor's degree program or equivalent degree in a field of study related to the job.
• Preferred Qualifications: 8-10 years of relevant work experience. Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company. Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes. Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment. Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization.
• Competencies: Attracts Top Talent, Builds Effective Teams, Business Insight, Collaborates, Courage, Cultivates Innovation, Customer Focus, Decision Quality, Develops Talent, Drives Engagement, Drives Results, Drives Vision and Purpose, Financial Acumen, Organizational Savvy, Persuades, Plans and Aligns, Situational Adaptability, Strategic Mindset, Tech Savvy.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technology Director, you will have access to a range of career growth opportunities and learning benefits, including:

• Mentorship and Coaching: You will be paired with an experienced mentor who will provide guidance and support to help you achieve your career goals.
• Training and Development Programs: We offer a range of training and development programs to help you build your skills and knowledge, including leadership development programs, technical training, and industry conferences.
• Cross-Functional Opportunities: You will have the opportunity to work across different functions and teams, gaining a deeper understanding of the business and developing a range of skills and expertise.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a set of core values that include:

• Customer Focus: We are dedicated to delivering exceptional customer experiences and building strong relationships with our customers.
• Innovation: We encourage innovation and creativity, providing our employees with the freedom to think outside the box and develop new solutions.
• Collaboration: We believe in the power of collaboration, working together as a team to achieve our goals and drive success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits, such as:

• Salary and Bonus: A competitive salary and bonus structure, recognizing and rewarding your contributions to the business.
• Health and Wellness Benefits: A range of health and wellness benefits, including medical, dental, and vision insurance, as well as a fitness program and employee assistance program.
• Retirement Savings Plan: A retirement savings plan, providing you with a secure financial future.

Conclusion

If you are a motivated and experienced technology leader, looking for a new challenge and opportunity to drive growth and innovation, we encourage you to apply for this exciting role at blithequark. As a Technology Director, you will have the opportunity to make a real impact on our business, leading our Assisted Selling (Order Up) and Customer Returns Experiences and driving technical and functional partner satisfaction. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of the blithequark team!