Lead Digital Customer Growth and Innovation Strategist - Driving Business Transformation through Digital Ecosystem Development

Introduction to blithequark

Imagine being part of a pioneering organization that has been at the forefront of innovation for nearly 150 years, connecting families, communities, and businesses with cutting-edge products and services. At blithequark, we are redefining the future of communications and technology, and we're looking for a visionary leader to join our team as a Lead Digital Customer Growth and Innovation Strategist. As a trailblazer in the industry, you will have the opportunity to drive digital customer growth across our business digital ecosystem, leveraging your expertise in digital strategy, eCommerce, and customer experience management to transform how we connect with our customers and deliver seamless, personalized experiences.

About the Role

In this critical role, you will be responsible for developing and executing digital strategies that drive customer growth, enhance our eCommerce capabilities, and optimize our digital demand and traffic strategies. You will collaborate with cross-functional teams, including marketing, technology, and product development, to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction. Your expertise in digital sales channels, distribution partnerships, and online launch rollouts will be essential in driving our digital transformation forward.

Key Responsibilities

• Develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms
• Enhance digital sales channels and distribution partnerships, including affiliate sales and digital acquisition partnerships
• Manage online launch rollouts, product management, and online offer development to ensure a coordinated and effective customer experience
• Lead and optimize digital demand and traffic strategies in close partnership with marketing teams, prioritizing converged customer growth
• Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation
• Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer blithequark products and features at the right times
• Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities
• Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning to identify key problems or opportunities across digital
• Drive platform technology enhancements to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies
• Utilize advanced analytics to gather insights on customer behavior and performance metrics, collaborating with analytics teams to interpret data, identify trends, and optimize digital strategies

Essential Qualifications

To be successful in this role, you will need to possess a strong background in digital customer growth, eCommerce, and customer experience management, with a minimum of 5+ years of related experience. A Bachelor's degree (BS/BA) is desired, and you should be recognized as an expert in your field, with a proven track record of creatively resolving complex issues and leading significant projects with strategic autonomy.

Preferred Qualifications

• Experience in digital strategy development and execution, with a focus on customer growth and revenue generation
• Expertise in eCommerce platforms, digital sales channels, and distribution partnerships
• Strong understanding of customer journey mapping and experience management, with the ability to guide customer journeys effectively
• Experience with data analytics and optimization, with the ability to interpret data and identify trends
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong strategic thinking and problem-solving skills, with the ability to creatively resolve complex issues
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong data analysis and interpretation skills, with the ability to identify trends and optimize digital strategies
• Experience with digital platforms and technologies, including eCommerce, mobile, and app development
• Strong understanding of customer behavior and preferences, with the ability to guide customer journeys effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to help you achieve your career goals. As a Lead Digital Customer Growth and Innovation Strategist, you will have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills and expertise in digital customer growth, eCommerce, and customer experience management.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, where employees are empowered to think creatively, take risks, and push the boundaries of innovation. We offer a range of perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on our products and services. Our company culture is built on a foundation of diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

As a Lead Digital Customer Growth and Innovation Strategist at blithequark, you can expect a competitive salary range of $143,800 - $215,100, depending on your experience, expertise, and education. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays
• Employee discounts on our products and services
• Supplemental benefit programs, including critical illness, accident, and hospital indemnity
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Conclusion

If you are a motivated and experienced digital professional looking to drive business transformation through digital ecosystem development, we encourage you to apply for the Lead Digital Customer Growth and Innovation Strategist role at blithequark. As a member of our team, you will have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills and expertise in digital customer growth, eCommerce, and customer experience management. Don't miss out on this exciting opportunity to join a pioneering organization and shape the future of communications and technology. Apply today and take the first step towards a rewarding and challenging career at blithequark.