Experienced Customer Support Specialist – Chat Support Associate for Veterinary Professionals at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a growing team, we are dedicated to modernizing the industry and helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they use our platform. Your primary responsibility will be to ensure a positive and delightful day-to-day experience for every user, responding to inquiries, troubleshooting issues, and working cross-functionally to evolve our platform.

Key Responsibilities

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely and professional manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes to streamline support workflows and improve the overall user experience

Essential Qualifications

To be successful in this role, you should have:

• At least 1 year of relevant, customer-facing work experience
• A 2-year Associate's degree or a 4-year College degree
• Excellent written and verbal communication skills
• Experience in chat support is strongly preferred
• Patient and compassionate when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and a one-for-all team mentality with excellent collaboration skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms
• Familiarity with the animal health industry or veterinary profession

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to new technologies and processes
• Strong customer service skills and a customer-centric approach

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Chat Support Associate, you will have the opportunity to:

• Develop your skills and expertise in customer support and the animal health industry
• Work with a talented and passionate team of professionals
• Contribute to the evolution and improvement of our platform and processes
• Participate in training and development programs to enhance your skills and knowledge
• Advance your career within the company, with opportunities for professional growth and advancement

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a team member, you can expect:

• A dynamic and supportive work environment
• A collaborative and team-oriented approach to work
• Opportunities for professional growth and development
• A comprehensive benefits package, including medical, dental, and vision insurance, 401k contribution, and more
• A flexible and remote work arrangement, with the option to work from home
• Bi-annual company retreats and monthly team events

Compensation, Perks, and Benefits

As a Chat Support Associate at blithequark, you can expect a competitive compensation package, including:

• A base salary range of $50,000 - $80,000 per year, depending on experience and location
• A bonus and equity package, with opportunities for growth and advancement
• A comprehensive benefits package, including medical, dental, and vision insurance, 401k contribution, and more
• A flexible and remote work arrangement, with the option to work from home
• Bi-annual company retreats and monthly team events
• Opportunities for professional growth and development, with a focus on career advancement and skill development

Conclusion

If you are a motivated and passionate individual with a strong desire to help others, we encourage you to apply for the Chat Support Associate role at blithequark. As a key member of our support team, you will have the opportunity to make a significant impact on the lives of veterinary professionals and the animals they care for. With a competitive compensation package, comprehensive benefits, and a positive and inclusive company culture, we offer a unique and rewarding work environment that is hard to find elsewhere. Don't miss out on this exciting opportunity to join our team and contribute to the growth and success of blithequark.

To apply, please submit your application through our careers page. We look forward to hearing from you and exploring how you can contribute to our mission to modernize the animal health industry.

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.