**Experienced Full Stack Customer Service Coordinator – Bank Voice – Work from Home Opportunity**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's Customer Care team as a Work from Home Customer Service Coordinator – Bank Voice. As a key member of our team, you will play a vital role in providing top-notch support to our customers, helping them navigate their financial journeys and achieve their goals. **About blithequark** At blithequark, we're more than just a bank – we're a champion of our customers, a catalyst for change, and a force for good. We believe that everyone deserves access to financial services that are fair, transparent, and empowering. Our team is dedicated to delivering exceptional experiences, building meaningful relationships, and making a positive impact on the lives of our customers. If you share our values and are passionate about making a difference, we want to hear from you! **Life at blithequark** As a Work from Home Customer Service Coordinator – Bank Voice, you'll enjoy a flexible, remote work arrangement that allows you to balance your work and personal life with ease. Our team is supported by cutting-edge technology, comprehensive training programs, and a culture that values collaboration, innovation, and continuous learning. You'll have the opportunity to work with a diverse group of talented professionals, develop your skills and expertise, and contribute to the success of our organization. **Key Responsibilities** As a Work from Home Customer Service Coordinator – Bank Voice, your primary responsibilities will include: * Providing exceptional customer service via phone, email, and chat, resolving customer inquiries and concerns in a timely and professional manner * Building strong relationships with customers, understanding their needs, and delivering personalized solutions that meet their financial goals * Collaborating with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences * Staying up-to-date on product knowledge, industry trends, and regulatory requirements to provide accurate and informed support * Participating in ongoing training and development programs to enhance your skills and expertise * Meeting or exceeding performance metrics, including customer satisfaction, first-call resolution, and average handle time **Essential Qualifications** To be successful in this role, you'll need: * A high school diploma, GED, or equivalent certification * At least 2 years of customer service experience or 2 years of call center experience * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail, organizational skills, and ability to multitask * Proficiency in Microsoft Office, including Word, Excel, and Outlook * Reliable private internet connection, not supplied by cellular data or hotspot **Preferred Qualifications** While not required, we welcome candidates with: * At least 1 year of financial services experience or banking experience * Experience working with CRM software, such as Salesforce or Zendesk * Knowledge of financial products, services, and regulations * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) **Schedule** As a Work from Home Customer Service Coordinator – Bank Voice, you'll work a flexible schedule that includes: * Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST * Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability) * Schedules are adjusted per time zone **Compensation** We offer a competitive salary range of $43,680 - $43,680, depending on location and experience. Salaries for part-time roles will be prorated based on the agreed-upon number of hours worked. **Benefits** As a member of our team, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage from Day 1 * Flexible schedule options to balance work and personal life * Paid time off to recharge and relax * Wellbeing offerings, such as backup childcare and mental wellness support * Tuition reimbursement to support your education and career goals * Paid training and development opportunities to enhance your skills and expertise * Flexible spending account to manage your expenses * Life insurance and disability insurance to protect you and your loved ones * 401(k) and stock purchase plan to help you save for the future **Work from Home Technology Requirements** To ensure a seamless and secure work experience, you'll need: * A secure home office environment that is free from background noise and distractions * A reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password-protected, with ownership or line-of-sight to every device on the network * Internet service provided by a cable or fiber internet service provider (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. We are proud to be an inclusive and supportive employer, and we strive to create a work environment that is welcoming and respectful to all. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our customers, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to our online application portal. We can't wait to hear from you! **Contact Us** For technical support or questions about our recruiting process, please send an email to Careers@blithequark.com. For accommodation requests or other inquiries, please contact our Recruiting team at 1-800-304-9102 or via email at RecruitingAccommodation@blithequark.com. We're committed to providing a positive and inclusive experience for all candidates. Apply for this job