Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Logistics Expertise at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences through our innovative parcel management solutions. As a leader in the logistics industry, we strive to provide seamless and efficient services that meet the evolving needs of our customers. Our team is dedicated to fostering a culture of excellence, integrity, and collaboration, and we are seeking a highly skilled and motivated Customer Service Parcel Specialist to join our dynamic team.

Job Overview

The Customer Service Parcel Specialist will play a vital role in coordinating the inbound and outbound package activities of our in-center parcel management operation. This position requires a unique blend of technical expertise, customer service skills, and physical stamina to ensure the efficient and accurate processing of packages. As a key member of our team, you will be responsible for receiving, processing, staging, and delivering packages, as well as providing exceptional customer service to our clients.

Key Responsibilities

• Coordinate all shipping-related services and activities, including maintaining logs of incoming and outgoing parcels, preparing parcels for pickup, and sorting incoming parcels
• Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
• Provide customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision
• Assemble parcels and prepare goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment to ensure efficient and safe package processing
• Follow all equipment safety and package security guidelines to maintain a secure and safe working environment
• Collaborate with other team members to achieve business objectives and provide support as needed
• Perform multiple tasks at the same time, prioritize customer requests, and maintain high levels of customer service
• Use sound judgment to resolve customer service issues or refunds, and employ investigative research for mislabeled packages
• Troubleshoot routine equipment problems and perform administrative duties, including bidding, ordering supplies, and inventory control

Essential Qualifications and Requirements

• High School Diploma or equivalent education required
• Minimum six months of related experience required (warehouse and/or hospitality experience preferred)
• Proven strong organization and planning skills, with the ability to excel in a customer-focused and results-driven environment
• High integrity individual with excellent written and verbal communication skills, and a professional image
• Excellent team-building and collaborative skills, with the ability to develop strong customer relationships
• Strong problem-solving skills, with the ability to accurately translate and record information into electronic tracking systems with 100% accuracy
• Proficiency with computer systems and the ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in the center calling for such certification
• Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift, with the ability to stand during entire shift, excluding meal and rest periods

Preferred Qualifications

• Experience in a fast-paced logistics or customer service environment
• Knowledge of shipping and logistics procedures, including freight forwarding and customs clearance
• Experience with proprietary software and equipment, including mobile equipment and pallet jacks
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Parcel Specialist, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and formal education and certification programs. Our goal is to provide you with the skills and knowledge you need to succeed in your role and advance your career within the company.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, collaboration, and customer satisfaction. We pride ourselves on our inclusive and diverse culture, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. As a member of our team, you will be part of a vibrant and supportive community that is dedicated to delivering exceptional customer experiences and achieving business excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that are designed to recognize and reward your contributions to the company. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement savings plan, paid time off, and holidays. We also offer a range of perks, including discounts on company services, free parking, and access to on-site fitness facilities.

Conclusion

If you are a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for the Customer Service Parcel Specialist role at blithequark. This is a unique opportunity to join a dynamic and growing company that is committed to delivering exceptional customer experiences and achieving business excellence. As a member of our team, you will have the opportunity to develop your skills, advance your career, and contribute to the success of our company. Apply today and take the first step towards an exciting and rewarding career with blithequark!