Experienced Customer Service Representative – Remote Job Opportunity with Blithequark

Introduction to Blithequark

Are you ready to discover a world of possibilities, both at work and throughout your free time? Join the blithequark family, and you'll travel the world, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement both your personal and work life and hop on board! At blithequark, we believe in fostering an environment that encourages growth, innovation, and inclusivity. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our crew.

Why You'll Love This Job

This role is part of the Payments and Digital Strategy team at blithequark Credit Union. The position is responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. As a Customer Service Representative, you'll have the opportunity to work with a dynamic team, develop your skills, and provide top-notch service to our members. You'll be the face of blithequark, and we're looking for someone who is passionate about delivering exceptional customer experiences.

Key Responsibilities

• Complete data entry and balancing functions
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• Intermediate Excel and Word skills
• Ability to work in a fast-paced environment and handle multiple responsibilities
• Excellent customer service skills
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive and collaborative work environment that encourages innovation and creativity
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe in fostering an environment that encourages growth, innovation, and collaboration. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our crew. As a Customer Service Representative, you'll be part of a dynamic team that values:

• Inclusion and diversity
• Collaboration and teamwork
• Innovation and creativity
• Exceptional customer service

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you'll enjoy a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll be part of a team that values innovation, collaboration, and exceptional customer service. Don't miss out on this chance to join our crew and take your career to new heights. Apply now and discover a world of possibilities with blithequark!