Experienced Customer Engagement Specialist for Educational Support System - K-12 Industry Expertise Required for Student Success and Brand Awareness

Introduction to blithequark

blithequark is a pioneering educational support system (ESS) that has been revolutionizing the way K-12 schools across North America approach student learning and success. Founded in 2014, our mission is to bridge the gap between what schools provide and what students need to succeed, empowering all students to maximize their lifetime potential. As a personalized learning platform, we offer 1:1 online tutoring for any subject, at any time, leveraging a rich, text-based environment where students can communicate with our team of vetted and trained educators to overcome challenges and achieve academic excellence.

Our History and Growth

Since our inception, blithequark has experienced rapid growth, from signing our first public school deal in 2018 to generating $1 million in annual recurring revenue (ARR) in 2019, and exiting 2022 with $68 million ARR. Our team has expanded from 174 employees in 2019 to over 1800 employees currently, split between full-time employees and part-time tutors. Today, we serve more than 3 million students from over 400+ school districts across 40 US States and Canada, with headquarters in both Montreal and Las Vegas. Our platform integrates directly into a school district's existing IT infrastructure, leveraging technology to equip all students with personalized learning to maximize outcomes.

Our Solutions

blithequark's ESS is comprised of three key solutions that allow each student to build a learning profile informed by data collected throughout their academic journey and augmented by the data of our growing network of learners across North America. These solutions include:

• Personalized Tutoring: We provide students with 24/7 access to tutoring in any subject, anytime from anywhere, using various communication features such as text, voice notes, and a virtual whiteboard to ensure an experience that best suits their preferred learning style. Support is available in English, Spanish, French, and Mandarin.
• Practice Center: We offer practice tools that support in-class and at-home academic practice in engaging formats that focus on students' zones of proximal development, including Math, English, Language, Arts, and Reading fluency.
• College and Career Readiness: We provide students with resources that prepare them for life after high school, including academic planning, college and career readiness tools, work-based learning, and micro-credentials, ensuring every student's education leads to a successful career outcome, whether through a degree or entering the workforce.

The Opportunity

As a Customer Engagement Specialist at blithequark, you will play a vital role in promoting our mission and vision, spreading brand awareness, and driving student adoption across district communities. You will be an essential member of our Professional Learning Team, facilitating engaging sessions, leading workshops, and nurturing relationships with key stakeholders, including teachers, administrators, and parents. If you are passionate about education, have a strong understanding of the K-12 industry, and are eager to make a meaningful impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Engagement Specialist, your key responsibilities will include:

• Leading workshops and informational sessions to build excitement and spread blithequark brand awareness across district communities
• Facilitating teacher enablement trainings to educate teachers and administrators about blithequark implementation at the classroom and site level
• Growing and nurturing relationships with key blithequark champions and teachers on the ground, providing them with the most up-to-date resources and support
• Helping expand our grassroots approach to experiential teacher education and district-wide engagement

Essential Qualifications

To be successful in this role, you will need:

• 1-2 years of experience in a customer-facing role, preferably in education
• Working knowledge of the K-12 education industry
• A laptop and phone that can be used for work purposes, including developing slide decks, presenting to districts, and communicating cross-functionally
• Proficiency in using Twitter and staying current on social media platforms and trends
• Strong communication skills, with the ability to engage with customers, including teacher and parent communities
• High energy and the ability to build excitement with customers
• A self-starter mentality, with a strong team player attitude and a love for collaboration

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience leading professional development within a district
• Experience leading virtual gamified events within a school district

What We Offer

At blithequark, we offer a competitive salary of $35/hour for your prep and facilitation time. You will also have the opportunity to keep all travel points for hotels booked for work-related travel, and mileage reimbursement may be available for applicable travel. Our team enjoys a dynamic, inclusive work environment that puts excellence at the center of everything we do. We thrive on collaboration, integrity, and selflessness, aligning our business decisions with our mission to democratize education.

Our Culture and Values

We believe that diverse teams build better products, and we are committed to creating an environment that is welcoming and inclusive to all. blithequark does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. If you are passionate about education and share our mission, we encourage you to apply, even if you don't check every box.

How to Apply

If you are excited about this opportunity and believe you have the skills and experience to make a meaningful impact, please apply through our job board. Our amazing talent team will reach out to you, and we look forward to welcoming you to the blithequark team!

Conclusion

Join blithequark as a Customer Engagement Specialist and be part of a team that is revolutionizing the way K-12 schools approach student learning and success. With your passion for education, strong communication skills, and experience in the K-12 industry, you will play a vital role in promoting our mission and vision, driving student adoption, and making a meaningful impact on the lives of students across North America. Apply now and be part of a dynamic, inclusive team that is committed to democratizing education and empowering all students to succeed.