Experienced Bilingual Customer Service Representative - Remote Work Opportunity in French and English Languages

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a result of our continued growth, we are seeking talented and passionate individuals to join our team as a Customer Service Representative - Remote (Bilingual: French / English). If you are looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year, then this is the perfect opportunity for you.

A New Career Powered by You

As a remote Customer Service Representative at blithequark, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being. You will be part of a team that is proudly united as "game-changers," working together to provide outstanding customer service experiences. We believe in investing in our people, and we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

In this role, you will be responsible for:

• Providing inbound customer support using a call flow guide in the customer's preferred language (French or English)
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offering additional products and/or services to customers
• Delivering expert customer experiences with a smile

Essential Qualifications

To be successful in this role, you will need:

• An associate degree, bachelor's degree, or tech certification
• The ability to read, write, and speak fluently in both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred Qualifications

While not required, the following qualifications are preferred:

• Familiarity with iOS and/or MacOS, or comparable technology
• Previous experience working in a remote or virtual environment
• Knowledge of customer service software and technologies

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team

Career Growth Opportunities

At blithequark, we believe in investing in our people and providing opportunities for career growth and development. As a Customer Service Representative - Remote, you will have access to a range of training and development programs, including:

• FREE Learning and Leadership Development programs
• Mentorship programs to support your career journey
• Opportunities for advancement and career progression

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. We believe in creating a workplace that is free from unlawful discrimination and harassment, and we are committed to providing a positive and respectful work environment for all employees. As a remote employee, you will be part of a virtual team and will have access to a range of tools and resources to support your work, including:

• Virtual team meetings and collaboration tools
• Access to training and development programs
• Regular check-ins with your manager and team

Compensation and Benefits

As a Customer Service Representative - Remote at blithequark, you will be eligible for a range of compensation and benefits, including:

• Starting wage between $16 and $25 per hour
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)

Conclusion

If you are a motivated and customer-focused individual who is looking for a new career challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Remote at blithequark, you will be part of a dynamic and supportive team and will have access to a range of training and development programs to support your career growth. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."