Experienced Customer Support and Social Media Engagement Representative – Remote Part-Time Weekend Opportunity for Growth and Development

Welcome to blithequark

At blithequark, we are a rapidly expanding, family-owned company that is revolutionizing the way denture wearers enhance their quality of life with our innovative online platform offering over-the-counter dental products and solutions. We are now seeking a highly motivated and customer-focused individual to join our team as a remote, part-time Customer Support Representative. This role not only offers the opportunity to work with a dynamic and growing company but also has the potential for growth and transition into a full-time position, providing a stable and rewarding career path.

About the Role

As a Customer Support Representative at blithequark, you will play a vital role in ensuring our customers receive exceptional support and guidance on our products and services. Your primary responsibilities will include answering and making customer calls, providing step-by-step assistance, and resolving any product or application issues that may arise. You will also be responsible for managing social media advertising and engagement, which will require you to be highly organized, have excellent communication skills, and be able to work effectively in a fast-paced environment.

Key Responsibilities:

• Answer and make customer calls to provide product application guidance, step-by-step assistance, and support with order placement, ensuring a high level of customer satisfaction and loyalty.
• Troubleshoot and resolve product or application issues, concerns, and complaints in a professional and courteous manner, utilizing sound judgement and decision-making skills.
• Meticulously document and update customer follow-up records, maintaining accurate and detailed records of all customer interactions.
• Collaborate with the team to deliver exceptional customer service, building strong relationships with both customers and team members through positive, friendly, and professional communication.
• Manage social media advertising and engagement, creating and implementing effective social media strategies to increase brand awareness and customer engagement.

Required Skills and Qualifications

To be successful in this role, you will need to possess a strong work ethic and integrity, initiative, reliability, dependability, resourcefulness, and a "can-do" attitude. You should be extremely organized, with high attention to detail, and excellent written and verbal communication skills. Computer literacy is essential, with the ability to learn new platforms quickly, and you should be confident in your ability to prioritize and multitask in a fast-paced environment.

Essential Qualifications:

• Strong work ethic and integrity
• Initiative, reliability, dependability, resourcefulness, and a "can-do" attitude
• Extremely organized, with high attention to detail
• Excellent written and verbal communication skills
• Computer literacy, with the ability to learn new platforms quickly
• Strong ability to prioritize and multitask in a fast-paced environment
• Positive, friendly, cheerful, and professional demeanor
• Ability to build rapport with both customers and team members
• Sound judgement, intuition, and decision-making skills
• Confidence, with the ability to take instruction and be coached
• Stable high-speed internet and a dedicated workspace free of noise and distractions

Preferred Qualifications:

• Previous experience in customer support or a related field
• Experience with social media management and advertising
• Knowledge of dental products and services (not essential but desirable)
• Ability to work independently and as part of a team
• Flexibility to work a variety of shifts, including day and evening shifts

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to on-the-job training, paid time off, and the opportunity to work from home. We also offer a competitive hourly rate of $18.00 - $22.00 per hour, depending on experience. As you grow and develop in your role, you will have the opportunity to take on new challenges, develop new skills, and advance your career within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, where our employees can thrive and reach their full potential. As a remote employee, you will be part of a dynamic and distributed team, with regular opportunities for communication, collaboration, and connection with your colleagues.

Compensation, Perks, and Benefits

In addition to a competitive hourly rate, we offer a range of perks and benefits to our employees, including:

• On-the-job training and career development opportunities
• Paid time off and flexible scheduling
• Work from home and remote work options
• Opportunities for advancement and career growth
• A dynamic and supportive company culture

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge and opportunity for growth, we encourage you to apply for the Customer Support Representative role at blithequark. With a competitive hourly rate, comprehensive training, and a supportive company culture, this is an opportunity not to be missed. Apply now to join our team and take the first step in your new career!