Experienced Part-Time Remote Customer Retention Specialist – Delivering Exceptional Customer Experiences and Driving Sales Growth for blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch customer service and ensuring that every interaction with our customers is nothing short of exceptional. As we continue to grow and expand our reach, we are seeking a highly skilled and motivated Part-Time Remote Customer Retention Specialist to join our team. If you reside in NV, TX, AZ, FL, or GA and have a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Job Overview

As a Part-Time Remote Customer Retention Specialist at blithequark, you will be the primary point of contact for our customers, handling incoming calls and resolving issues in a professional and empathetic manner. You will be responsible for providing exceptional customer service, maximizing sales opportunities, and ensuring customer retention through reasonable negotiations and proactive follow-up. Our comprehensive training program, which can be completed at our headquarters or via webinar, will equip you with the skills and knowledge necessary to excel in this role.

Key Responsibilities

• Handle incoming calls on all customer service-related inquiries, order changes, status updates, and cancellations with empathy and a focus on solving customer problems on the first call
• Presents blithequark in a positive light at all times, utilizing salesmanship to maximize sales opportunities and meet sales goals and expectations
• Suggest products to customers while probing for additional information, providing lighting and home décor solutions that are beneficial to the company and attractive to the customer
• Prevent customer returns and ensure customer retention by reasonable negotiations, providing solutions that are beneficial to the company and attractive to the customer
• Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time
• Partner with management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels and communicating them to management in measurable terms
• Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email the same day
• Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order
• Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary

Essential Qualifications

• Minimum of 1 year of customer service experience or retail background, with call center experience preferred
• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner
• Computer literate, with the ability to navigate through programs and windows
• Excellent typing and data entry skills, with the ability to multi-task (e.g., talk on the phone and type notes at the same time)
• Effective problem solver, with the ability to work in a fast-paced environment
• Must be available to work Saturdays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor

Preferred Qualifications

• Prior experience working in a remote or home-based environment, with a proven track record of success in a similar role
• Strong knowledge of lighting and home décor products, with the ability to make recommendations and suggestions to customers
• Experience working with QA programs, with a focus on providing exceptional customer service and driving sales growth

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong problem-solving skills, with the ability to think critically and outside the box, are also essential. Additionally, you will need to be proficient in using computer software and technology, with the ability to learn new systems and programs quickly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Part-Time Remote Customer Retention Specialist, you will have access to comprehensive training and development programs, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented and experienced team, with a focus on collaboration and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a focus on employee satisfaction and well-being. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to create a schedule that works for you. You will also have access to a range of benefits and perks, including competitive pay, comprehensive training, and opportunities for advancement.

Compensation, Perks, and Benefits

As a Part-Time Remote Customer Retention Specialist at blithequark, you can expect to receive a competitive hourly rate, with opportunities for bonuses and incentives based on performance. You will also have access to a range of benefits, including comprehensive training, opportunities for advancement, and a positive and supportive work environment. Additionally, you will need to provide and maintain a high-speed internet connection that meets the company's requirements, with the ability to work from a dedicated home office or workspace.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Customer Retention Specialist at blithequark, you will have the opportunity to work with a talented and experienced team, with a focus on collaboration and teamwork. You will also have access to comprehensive training and development programs, designed to help you build your skills and advance your career. Don't miss out on this opportunity to join a dynamic and growing company – apply today to become a part of the blithequark team!