Experienced Customer Service Representative – Phone, Chat, and Email Support Specialist for a Leading Digital Mailbox Industry Leader at blithequark

Welcome to blithequark: A Leader in Digital Mailbox Solutions

At blithequark, we are revolutionizing the way people manage their mail. As a cutting-edge leader in the digital mailbox industry, we are experiencing rapid growth and are seeking talented individuals to join our team. Our headquarters, located in Rockland County, N.Y., is the hub of our operations, but we are excited to expand our presence in Dallas, Texas, and are looking for a skilled Customer Service Representative to support our growing customer base.

About the Role

We are looking for a confident, upbeat, and personable Customer Service professional to join our team in Dallas, Texas. As a Customer Service Representative, you will be the face of blithequark, providing exceptional support to our customers via phone, chat, and email. If you enjoy assisting customers and want to make a career out of it, this could be a great opportunity for you. Our comprehensive two-week, paid training program will ensure that you have the skills and knowledge needed to succeed in this role.

Key Responsibilities

• Answer inbound calls from customers in a prompt and professional manner, identifying the type of assistance needed and escalating issues when necessary
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations and actively engage customers in online chat contexts
• Assist customer tickets from the queue with general inquiries, product support, service recommendations, and basic sign-up issues in a diverse technology environment (via phone, email, and chat)
• Provide mail support to the Mail Center Manager by performing duties such as mail sorting, digital uploading, and dispensing
• Perform additional duties as assigned and deemed appropriate per level, including handling escalations, team supervision, analytics, and reporting

Requirements and Qualifications

To be successful in this role, you should possess the following essential qualifications:

• Active listening skills and a results-oriented approach
• A strong work ethic and excellent verbal and written communication skills
• Previous experience in a customer service-oriented role, with a proven track record of providing exceptional support to customers
• Proficiency in navigating CRM software and/or multiple software applications

Preferred qualifications include:

• Experience working in a fast-paced, dynamic environment with a high volume of customer interactions
• Knowledge of digital mailbox solutions and the ability to learn new technologies quickly
• Strong problem-solving skills and the ability to think on your feet

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• A positive, team-oriented attitude and a willingness to learn and adapt to new situations
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A collaborative and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our Dallas, Texas office is a dynamic and fast-paced environment that is perfect for individuals who are looking for a challenging and rewarding career. We offer a range of perks and benefits, including:

• A comprehensive compensation package with competitive salary and benefits
• A fun and collaborative work environment with a team of talented and motivated professionals
• Opportunities for professional growth and development, including training and education programs

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• A competitive salary and benefits package
• Opportunities for bonuses and incentives based on performance
• A range of perks and benefits, including paid time off, holidays, and health insurance

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Representative role at blithequark. With our comprehensive training program, collaborative work environment, and opportunities for career growth and development, we are confident that you will find a fulfilling and successful career with our team. Apply today to join our dynamic and fast-paced team in Dallas, Texas, and take the first step towards a rewarding and challenging career in customer service.

blithequark is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.