Experienced Remote Customer Support Representative - Seasonal Opportunity for Exceptional Phone and Email Service Delivery

Welcome to blithequark: Where Customer Experience Meets Innovation

At blithequark, we're passionate about delivering exceptional customer experiences that exceed expectations. We've partnered with a cutting-edge client whose revolutionary software helps property owners identify and rectify overpayments on their property taxes, leveraging automation to secure reductions on their tax bills. As a Remote Customer Support Representative, you'll play a vital role in our crew, providing top-notch support to customers inquiring about our client's services.

About the Role: A Warm and Supportive Service

This is not a sales role; instead, you'll be the friendly voice on the other end of the line, answering questions, guiding customers through the sign-up process, and providing updates on their account status via phone and email support. As a temporary, seasonal contract, you'll have the opportunity to make a meaningful impact from April to June, working 20 hours per week for approximately 90 days.

Project Hours and Commitment

We're looking for individuals who can commit to the following schedule:

• Monday - Friday, 6 am - 5 pm (all times Pacific)
• 20 hours per week
• 90 days (as needed)

Orientation begins in April, and we'll discuss the hourly pay rate during the interview phase.

What We're Looking for in a Candidate

To succeed in this role, you'll need:

• A pleasant phone voice that puts customers at ease
• Preferably, experience in a call center environment, although it's not required
• Strong multitasking skills, with a passion for research and learning new things each day
• An energetic and positive attitude, taking pride in helping people find the best solution

PRO TIP: Take your time when completing your application, ensuring your responses are grammatically correct and comprehensive. This will greatly increase your chances of scoring an interview!

About blithequark: A Leader in Customer Experience Services

blithequark has been reinventing the Customer Experience Services industry since its inception. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries. As a primarily remote company, you'll have the flexibility to work from your own office, collaborating with great people on cool projects for amazing brands.

Our Culture and Values

At blithequark, we're committed to equality and diversity. We're an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, physical or mental disability, military status, or any other basis protected by applicable federal, state, or local law. We believe in fostering a culture of inclusivity, respect, and empathy, where everyone can thrive and grow.

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously
• Strong problem-solving skills, with a customer-centric approach
• Basic computer skills, including proficiency in Microsoft Office and Google Suite
• Ability to learn new software and systems quickly

Preferred qualifications include:

• Previous experience in customer support or a related field
• Familiarity with CRM software or other customer support tools
• Bi-lingual or multi-lingual skills

Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Strong active listening skills, with the ability to empathize with customers
• Effective communication and problem-solving skills
• Ability to work independently and as part of a remote team
• Strong time management and organizational skills
• Adaptability and flexibility in a rapidly changing environment

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Remote Customer Support Representative, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback to help you improve and develop your skills
• Opportunities for career advancement and professional growth
• Access to a wide range of learning resources and tools

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote team member, you'll be part of a vibrant and diverse community that values collaboration, empathy, and respect. We offer a range of perks and benefits, including:

• Flexible working hours and remote work arrangements
• Competitive hourly pay rate
• Opportunities for career advancement and professional growth
• Access to a wide range of learning resources and tools
• A fun and supportive team environment

Compensation, Perks, and Benefits

We offer a competitive hourly pay rate, which will be discussed during the interview phase. In addition to your hourly pay, you'll also be eligible for a range of perks and benefits, including:

• Flexible working hours and remote work arrangements
• Opportunities for career advancement and professional growth
• Access to a wide range of learning resources and tools
• A fun and supportive team environment

Conclusion: Join Our Team at blithequark

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! As a Remote Customer Support Representative at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while growing and developing your skills in a supportive and dynamic environment. Don't miss out on this exciting opportunity to join our team – apply today!