Experienced Technical Customer Support Specialist – AI-Powered Creative Tools and Media Creation Expertise

Introduction to blithequark

blithequark is a pioneering applied research company that is revolutionizing the world of human imagination through innovative, AI-powered tools. As a leader in multi-modal AI systems, blithequark is committed to making the future of media creation accessible, controllable, and empowering for creatives worldwide. Our mission is to enable anyone, anywhere, to tell their stories and bring their ideas to life. We believe that deep learning techniques applied to audiovisual content will forever change the landscape of art, creativity, and design tools.

About the Role

We are seeking a highly motivated and enthusiastic Technical Customer Support Specialist to join our team at blithequark. As a key member of our support team, you will play a vital role in ensuring that our users have a delightful experience with our products and services. This is a unique opportunity to work with a cutting-edge technology company that is pushing the boundaries of creative potential. We are open to hiring remote candidates across North America and have offices in NYC, San Francisco, and Seattle.

What Does the Support Role Look Like at blithequark?

The foundation of this role is spending time in the queue answering tickets that can range from billing issues to technical bugs to content moderation questions. However, there is so much more to this role than just responding to tickets. We believe in empowering our team members to do work that not only pushes forward the goals of blithequark but also excites them on a personal level and helps them grow as individuals. Depending on your interests, there are many different projects to pursue, such as creating Zendesk automations or beefing up our Help Center.

No Experience? No Worries!

We understand that not everyone has experience in customer support, and that's okay. We are looking for individuals with a hunger for knowledge, a passion for tech, creativity, and AI, and a willingness to learn and grow. If you have a ton of passion and a hunger to learn, we want to hear from you. At blithequark, we approach the support role as an opportunity to contribute to a foundational team while also having the opportunity to learn everything you can about our products, our users, and how we operate.

Key Responsibilities

• Directly respond to requests for new and experienced blithequark users via email and chat
• Investigate and escalate problem reports for product or billing transactions to appropriate teams
• Collaborate with our Engineering team to resolve customer issues or reported bugs with a sense of urgency
• Engage with our Product team to translate customer feedback into actionable product updates and improvements
• Author and maintain internal and customer-facing knowledge base documentation
• Monitor requests and feedback from members of our blithequark community through our public Discord server
• Continually focus on improving our Customer Support processes as we scale our operations

Essential Qualifications

• Strong motivation to grow and high rate of learning with a high bar for excellence
• Excellent written/verbal communication and documentation skills
• Ability to thrive in an autonomous, fast-paced environment with minimal supervision
• Enjoy working autonomously and empathetically with teammates while empowering and supporting our users

Preferred Qualifications

• Experience with providing high-touch customer support over email, phone, and/or chat; extra points for doing it in a SaaS B2B setting
• Excitement about troubleshooting feature-rich platforms with a deep understanding of 3rd party integrations, analyzing event logs and connection errors, using browser developer tools, etc.
• Demonstrable experience documenting bug reports and feature requests while partnering with Engineering to ensure resolution
• Experience with common internal tools like Zendesk, Sentry, Datadog, Notion, etc.
• Experience working with creative tools (Adobe, Final Cut Pro) or creative AI tools (blithequark, Dall-E, Midjourney, etc.)

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of technical, communication, and interpersonal skills. You should be a self-starter, someone who tinkers with tools and systems, who learns by doing, and gets excited to work on complex problems. You should also be thoughtful and empathetic with excellent communication skills and a high standard for excellence.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth and development. As a Technical Customer Support Specialist, you will have the opportunity to learn about our products and services, our users, and our operations. You will also have the opportunity to work on a wide range of projects, from creating Zendesk automations to beefing up our Help Center. We believe in empowering our team members to do work that excites them on a personal level and helps them grow as individuals.

Work Environment and Company Culture

At blithequark, we are committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. We believe in fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported. We are a fast-paced and dynamic company, and we are looking for individuals who are excited about the opportunity to work in a rapidly changing environment.

Compensation, Perks, and Benefits

We offer a competitive salary range of $65,000-$90,000, depending on experience and qualifications. We also offer a range of perks and benefits, including opportunities for growth and development, a dynamic and supportive work environment, and a chance to work with a cutting-edge technology company that is pushing the boundaries of creative potential.

How to Apply

To apply for this role, we ask that you try out the blithequark product and generate one video using our Text/Image to Video feature. The clip should be five seconds long and can be about anything you want! Please share a public link in your application for our team to review. We are excited to hear from you and look forward to receiving your application.

Conclusion

Thank you for considering this opportunity to join the blithequark team as a Technical Customer Support Specialist. We are excited about the opportunity to work with a highly motivated and enthusiastic individual who is passionate about tech, creativity, and AI. If you have a ton of passion and a hunger to learn, we want to hear from you. Please apply today and join our team of innovators who are changing the world of human imagination.