Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity for Career Growth and Development

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and technical support to our clients and their customers. As a leader in the industry, we recognize the importance of creating a positive work environment that fosters inclusivity, personal growth, and career development. Our commitment to excellence has earned us numerous accolades, including recognition as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth.' We are now seeking a highly skilled and motivated Technical Support and Customer Service Representative to join our dynamic team, working from the comfort of their own home on a night shift schedule.

About the Role

This pivotal role involves providing inbound customer support, resolving technical issues, and delivering expert customer experiences through inbound and outbound calls, as well as online communication. As a Technical Support and Customer Service Representative at blithequark, you will be the face of our company, interacting with customers to resolve routine problems and inquiries related to our clients' products and services. If you are passionate about helping others, eager to contribute to a team that values diversity and inclusivity, and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide inbound customer support using a call flow guide to ensure seamless and efficient issue resolution
• Resolve technical issues related to hardware, software, and client products, utilizing strong problem-solving skills and a positive attitude
• Track, document, and retrieve information in databases to maintain accurate records and ensure effective issue resolution
• Maintain a broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, to deliver expert customer experiences
• Offer additional products and/or services to enhance customer satisfaction and loyalty
• Deliver expert customer experiences, ensuring that every interaction is positive, professional, and courteous

Essential Qualifications

• Strong focus on building customer relationships and delivering exceptional customer experiences
• 1+ year of customer service experience, preferably in a technical support environment
• Ability to work an evening or overnight schedule, including nights, weekends, and holidays
• Technical support experience preferred, with a strong understanding of hardware, software, and client products
• High school diploma or GED required, with a strong foundation in computer navigation skills and PC knowledge
• Quiet, distraction-free environment to work from in your home, with a reliable desktop or laptop and high-speed internet connection
• Eagerness to learn new technologies and adapt to changing environments, with a strong ability to multitask and prioritize tasks effectively

Preferred Qualifications

• Familiarity with iOS and/or MacOS, or comparable technology, is preferred, with a strong understanding of mobile devices and operating systems
• Previous experience working in a remote or virtual environment, with a proven track record of success in a self-motivated and disciplined setting

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees, with a significant percentage of management positions filled by internal promotions. As a Technical Support and Customer Service Representative, you will have access to comprehensive training and ongoing support to ensure your success, as well as various learning and leadership development programs designed to help you achieve your career aspirations. Our dynamic and fast-paced work environment requires strong problem-solving skills, adaptability, and a positive attitude, making it an ideal setting for individuals who thrive in a challenging and rewarding environment.

Work Environment and Company Culture

At blithequark, we foster a culture of belonging and support, recognizing the importance of diversity, equity, and inclusion in the workplace. Our remote work environment is designed to be flexible and accommodating, with a strong focus on work-life balance and employee well-being. As a member of our team, you will be part of a diverse and inclusive community that values collaboration, creativity, and innovation, with opportunities to participate in various programs and events that support our mission and values.

Compensation, Perks, and Benefits

As a Technical Support and Customer Service Representative at blithequark, you will be eligible for a range of benefits, including paid training and performance-based incentives, lucrative employee referral bonus opportunities, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). You will also have access to health and wellness programs, mentorship programs, and celebrations for various company events, including Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise.

Conclusion

If you are a motivated and customer-focused individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Technical Support and Customer Service Representative, you will be part of a dynamic and fast-paced environment that values inclusivity, diversity, and career growth, with opportunities for professional development and advancement. Apply now to take the first step in your career journey with blithequark and discover a workplace that is dedicated to your success and well-being.