Experienced Customer Service Representative for Dynamic Beverage Brand – Remote Opportunity in Pacific Time Zone

Welcome to blithequark

As one of the fastest-growing non-alcoholic beverage brands, blithequark is revolutionizing the industry with its unique blend of comedy, entertainment, and a commitment to health and sustainability. We're on a mission to make the healthiest drinks on the market, packaged in infinitely recyclable cans that rival the fun and creativity of unhealthy brands. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, iced tea, and our innovative hydration sticks. At blithequark, we're dedicated to giving back, with a portion of our proceeds supporting nonprofits that fight plastic pollution and bring clean drinking water to those in need.

About the Role

We're seeking a highly motivated and customer-focused Customer Service Representative to join our team, providing dedicated support to our DSD West Region clients. As the single point of contact for our customers, you'll work closely with our Key Account team and Supply Chain team to ensure exceptional service, maintain strong relationships, and address inquiries and resolve issues efficiently. This role will act as an extension of our Supply Chain team, proactively managing orders to optimize service and troubleshoot any issues that may arise.

Key Responsibilities

• Act as the primary point of contact for customers, understanding their needs and strengthening relationships
• Translate customer needs to our Key Account team and Supply Chain teams to ensure seamless communication
• Proactively identify and resolve potential issues in collaboration with internal teams
• Maintain clear, professional, and concise communication with representatives and internal stakeholders
• Ensure timely and efficient order processing to meet deadlines and prevent delivery delays
• Provide feedback and insights to improve workflows and enhance the overall customer experience
• Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores

Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 4+ years of relatable Customer Service experience
• Proven experience in a customer service or client-facing role, preferably in a similar e-commerce environment
• Exceptional verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Previous experience working with an ERP (such as Netsuite) to access supply chain data
• Experience using a CRM system and other customer support tools is a plus
• Ability to work in a fast-paced environment and manage multiple priorities
• High attention to detail and organizational skills
• Team-oriented mindset with a proactive approach to challenges
• Deep comfort working in a remote role as part of a remote team
• Must be willing to start at 8am PST scheduled start time and be located in the Pacific Time Zone

What We Offer

At blithequark, we believe in providing our team members with a comprehensive compensation package and perks that support their well-being and growth. This includes:

• A competitive hourly salary range of $25-27 per hour ($52,000 - $56,160 annualized)
• Blue Shield medical plans with HMO, PPO, and HDHP options
• FSA and Dependent Care FSA
• Guardian dental and vision coverage
• UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options
• 100% match on Empower Retirement contributions up to 4%
• Student Loan Retirement Match to help you crush your student debt
• Wellness perks, including Headspace and ClassPass memberships
• Nationwide pet insurance to keep your furry friends happy and healthy
• 17 paid holidays, Flex PTO, and travel assistance

Our Culture and Values

At blithequark, we're passionate about creating a work environment that's collaborative, inclusive, and fun. We believe in empowering our team members to take ownership of their work, providing opportunities for growth and development, and recognizing and rewarding outstanding performance. If you're a motivated and customer-focused individual who shares our values and is passionate about making a difference, we want to hear from you!

How to Apply

To apply for this exciting opportunity, please submit your application through our company website. We can't wait to hear from you and explore how you can contribute to our mission to declare #DeathToPlastic. Remember to verify the legitimacy of any job offer and never provide payment or personal information to unauthorized individuals. Our recruiters will only contact you from an official email address, and we'll never request a meeting via Skype.

Join the blithequark Team Today!

Don't miss out on this opportunity to join a dynamic and growing company that's making a real difference in the world. Apply now and become a part of our team of passionate and dedicated individuals who are committed to providing exceptional customer service and driving business success. We look forward to welcoming you to the blithequark family!