Senior Applied Scientist for Advanced AI and Machine Learning Solutions – Customer Experience Enhancement at blithequark

Introduction to blithequark and Our Mission

At blithequark, we view our customers as esteemed guests, and it's our daily endeavor to enhance every facet of their experience with us. Inspired by the vision of our founder, we strive to make a positive impact on the lives of our customers, ensuring they always have a reason to come back to us. As a testament to our commitment, our customers have been the driving force behind our success, and we aim to continue delivering exceptional experiences that foster trust and loyalty. The Worldwide Defect Elimination (WWDE) team at blithequark plays a pivotal role in maintaining this trust by developing innovative products and solutions that address customer issues efficiently.

About the Role

We are seeking an experienced Senior Applied Scientist to join our WWDE team, where you will leverage advanced AI and Machine Learning (ML) techniques to resolve customer issues at scale. As a leader in the development of cutting-edge solutions, you will focus on detecting and organizing issues, identifying root causes, and routing them to the appropriate resolving teams across the organization. Your expertise in classical ML and Natural Language Processing (NLP)/GenAI will be instrumental in analyzing our vast customer interaction data, utilizing a combination of media to drive insights and improvements.

Key Responsibilities

• Deliver impactful solutions to core business problems, influencing business partners and stakeholders through data-driven insights and recommendations.
• Conduct research and develop modeling techniques for NLP, Deep Learning (DL), and ML, staying abreast of the latest advancements in these fields.
• Establish and promote a scientific culture and standards for all scientists within the team, including publication, best practices, reviews, and knowledge sharing.
• Develop and mentor scientific talent on the team, fostering a collaborative environment that encourages growth, innovation, and excellence.

Qualifications and Skills

Essential Qualifications

• 5+ years of experience in building deep learning or machine learning models for business applications, with a proven track record of delivering scalable solutions.
• Master's degree in Computer Science, Machine Learning, Statistics, Mathematics, or an equivalent quantitative field, demonstrating a strong foundation in analytical and problem-solving skills.
• Deep knowledge in one or more areas of machine learning or deep learning, with the ability to apply this expertise to real-world problems.
• Proficiency with common ML and DL frameworks such as PyTorch, and experience programming in languages like Java, Python, or related languages.

Preferred Qualifications

• PhD in Computer Science, Machine Learning, Statistics, Mathematics, or an equivalent quantitative field, indicating advanced research and academic credentials.
• Experience in patents or publications at top-tier peer-reviewed conferences or journals, showcasing expertise and thought leadership in the field.
• Strong experience with NLP and generative deep learning models (e.g., LLM), with the ability to apply these technologies to drive business outcomes.
• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams, including Product, Engineering, and Program teams.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Senior Applied Scientist, you will have access to a wide range of learning opportunities, including training programs, workshops, and conferences. You will be part of a vibrant community of scientists and engineers who are passionate about innovation and excellence. Our culture encourages collaboration, creativity, and experimentation, providing you with the freedom to explore new ideas and approaches.

Work Environment and Company Culture

blithequark is dedicated to creating a diverse and inclusive workplace, where everyone feels valued, respected, and empowered to contribute. We believe that a diverse team is a stronger team, and we are committed to equal employment opportunities, regardless of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our work environment is dynamic, fast-paced, and challenging, with a focus on innovation, customer obsession, and ownership.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, bonuses, and stock options. Our benefits include comprehensive health insurance, retirement plans, and paid time off. We also provide a range of perks, such as flexible working hours, remote work options, and access to cutting-edge technologies and tools. Our goal is to create a work environment that is supportive, flexible, and rewarding, allowing you to thrive both personally and professionally.

Conclusion

If you are a motivated and talented Senior Applied Scientist looking to make a real impact on customer experience, we encourage you to apply for this exciting opportunity at blithequark. With your expertise in AI, ML, and NLP, you will play a critical role in shaping the future of our customer service operations. Join our team of innovators and thought leaders, and be part of a company that is committed to excellence, diversity, and customer obsession. Apply now and take the first step towards an exciting and rewarding career at blithequark.