Experienced Customer Support Representative/Call Center Agent – Delivering Exceptional Service Experience in a Dynamic Home Services Industry Environment

Welcome to blithequark: Where Passion Meets Excellence

At blithequark, we thrive on the principle of winning smart by providing tailored and highly strategic solutions that exceed expectations. Our diverse family of companies is built on a foundation of teamwork, bringing together individuals with unique skill sets who share a common goal: to achieve excellence through collaboration and innovation. If you have a genuine passion for helping others and a knack for delivering outstanding technical support, we invite you to join our dynamic team as a Customer Support Representative/Call Center Agent. This role is not just about providing service; it's about building lasting relationships, solving problems, and making a tangible difference in people's lives.

About the Role

We are currently seeking talented and driven individuals to fill the position of Customer Support Representative/Call Center Agent for one of our esteemed clients in the home services industry. As a key member of our team, you will be responsible for handling both inbound and outbound calls, focusing on sales support that drives customer satisfaction and loyalty. The opportunity to transition into a remote work setup after 90 days, contingent upon good attendance and performance, offers the flexibility that many desire. This role is perfect for those who are not only looking for a challenging and rewarding career but also value work-life balance and the autonomy that comes with remote work.

Key Responsibilities

• Manage a high volume of inbound and outbound sales support calls with professionalism and courtesy, ensuring each interaction is meaningful and productive.
• Identify and assess customers' needs with empathy and understanding, providing personalized solutions that meet their expectations and foster long-term relationships.
• Build and maintain sustainable relationships with customer accounts through open, interactive, and responsive communication, ensuring trust and loyalty.
• Provide accurate, valid, and complete information to customers, utilizing the appropriate methods and tools to address their queries and concerns effectively.
• Achieve and exceed personal and team sales targets, as well as call handling quotas, through diligent effort and a customer-centric approach.
• Address customer complaints with patience and understanding, offering appropriate solutions and alternatives within established time limits, and follow up to ensure resolution and satisfaction.
• Maintain meticulous records of customer interactions, process customer accounts, and file documents accurately and efficiently.
• Adhere to communication procedures, guidelines, and policies, ensuring consistency and quality in service delivery.
• Go the extra mile to engage customers, surprise them with exceptional service, and make every interaction a positive and memorable experience.

Requirements for Success

To excel in this role, you should possess:

• Proven experience in customer support or as a client service representative, with a track record of delivering high-quality service and exceeding performance targets.
• A strong background in handling phone contacts, with active listening skills that enable you to understand and address customer needs effectively.
• Customer orientation, with the ability to adapt and respond to different types of characters and situations, ensuring that every customer feels valued and understood.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear, concise, and engaging manner.
• The ability to multi-task, prioritize tasks, and manage time effectively, even in a fast-paced environment with multiple demands.
• A High School Diploma or equivalent, with a commitment to ongoing learning and professional development.

Nice-to-Haves

While not mandatory, the following attributes can make you an even stronger candidate:

• Prior experience in the home services industry or a related field, with knowledge of common practices and challenges.
• Additional certifications or training in customer service, sales, or a related area, demonstrating your expertise and dedication to your craft.
• Fluency in more than one language, enabling you to serve a diverse customer base and expand our reach.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our comprehensive benefits package includes:

• 401(k) and 401(k) matching, to help you plan for your future and secure your retirement.
• Dental insurance, to keep you and your family smiling with good health.
• Employee discounts, so you can enjoy the services and products we offer at a special rate.
• Flexible schedules, to help you balance your work and personal life effectively.
• Health insurance, to ensure you have access to quality medical care when you need it.
• Paid time off, so you can rest, recharge, and pursue your interests without worrying about work.
• Vision insurance, to protect your eyesight and overall well-being.

Career Growth and Learning

At blithequark, we are committed to the growth and development of our team members. We offer:

• Ongoing training and professional development opportunities, to enhance your skills and knowledge.
• Mentorship programs, to guide you in your career and provide valuable insights and advice.
• Opportunities for advancement, as we believe in promoting from within and recognizing talent and hard work.
• A dynamic and supportive work environment, where your contributions are valued and your voice is heard.

Our Culture

At blithequark, our culture is built on the principles of teamwork, innovation, and customer satisfaction. We strive to create a work environment that is:

• Collaborative, where everyone works together towards a common goal.
• Inclusive, where diversity is celebrated and everyone feels welcome and valued.
• Dynamic, with a focus on innovation and continuous improvement.
• Supportive, with a strong emphasis on work-life balance and employee well-being.

Join Our Team

If you are passionate about delivering exceptional customer service, thrive in fast-paced environments, and are looking for a career that offers challenge, growth, and fulfillment, we invite you to apply for the Customer Support Representative/Call Center Agent position at blithequark. As part of our team, you will not only contribute to the success of our clients but also play a vital role in shaping the future of our company. Apply now and take the first step towards an exciting and rewarding career with blithequark.