Experienced Customer Support and Credential Verification Specialist for Phone and Chat Services – Remote Work Opportunity with blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to supporting the backbone of our healthcare system by connecting essential workers with the facilities that need them most. As a critical part of this mission, we are seeking a highly skilled and compassionate Phone and Chat Specialist to join our team. This role is not just about handling calls and chats; it's about being the bridge that ensures our healthcare heroes can get to where they are needed, providing them with the support and verification they require to work on the frontlines. If you have a passion for delivering exceptional customer service, are technically savvy, and thrive in fast-paced environments, we invite you to be part of our dynamic team.

About the Position

This is a unique opportunity for individuals living in specific states (Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming) to work from the comfort of their own homes. As a Phone and Chat Specialist with blithequark, you will play a pivotal role in verifying the credentials of nurses and other healthcare professionals, ensuring they can work with the healthcare facilities of their choice. Your day will be filled with navigating online platforms to verify credentials, following up with nurses via written messages to confirm the validity of their credentials for specific facilities, and handling follow-up phone calls to keep our essential workers updated on the status of their shift assignments.

Key Responsibilities

• Manage a high volume of inbound and outbound calls in a timely and professional manner, ensuring that each interaction is handled with care and efficiency.
• Simultaneously manage multiple chat channels, prioritizing and responding to inquiries with precision and speed.
• Follow established communication scripts when addressing different topics, ensuring consistency and quality in every interaction.
• Identify the needs of our customers (nurses and healthcare facilities), clarify information, research solutions, and provide alternatives when necessary, always striving to exceed expectations.
• Utilize company and client resources to accurately handle calls and chats, staying up-to-date with the latest information and protocols.
• Demonstrate proficiency in data entry and customer service skills, ensuring accuracy and attention to detail in all tasks.
• Navigate online platforms efficiently to verify credentials and access necessary information, showcasing your technical savvy and ability to learn new systems quickly.
• Process work requests and records for shift sign-ups, identifying the credentials needed for each facility and ensuring compliance with all requirements.
• Maintain a positive and professional demeanor in all customer interactions, embodying the values of blithequark and contributing to a culture of excellence.
• Be flexible and open to cross-training as requested, embracing opportunities for growth and development within the role.

Essential Qualifications

• At least 1 year of experience in customer service or customer support, with a proven track record of delivering exceptional service in fast-paced environments.
• 1 year of previous experience in a call center or office setting, demonstrating your ability to work effectively in a structured environment.
• Technical savvy, with the ability to quickly learn and navigate new software and online platforms.
• Previous experience working remotely is a plus, showcasing your self-motivation, discipline, and ability to work independently with minimal supervision.
• A quick learner, able to absorb and apply new information rapidly, with a strong foundation in customer service principles and practices.
• Typing speed of at least 35 words per minute with high accuracy, ensuring efficiency in data entry and communication tasks.
• Strong phone and verbal communication skills, coupled with active listening, enabling you to understand and address the needs of our customers effectively.
• A background check is required, in compliance with state and federal laws, to ensure the highest standards of integrity and trust within our team.

Preferred Qualifications

• Prior experience in credential verification or a related field, offering a deeper understanding of the processes and protocols involved.
• Familiarity with the healthcare industry, including knowledge of medical terminology and the challenges faced by healthcare professionals.
• Experience with remote work technologies and platforms, facilitating seamless communication and collaboration with the team.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Phone and Chat Specialist, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, credential verification, and remote work best practices. Our culture encourages continuous learning, with opportunities for professional development and advancement within the company. Whether you're looking to expand your skill set, take on new challenges, or progress into leadership roles, blithequark offers a supportive and dynamic environment to help you achieve your career goals.

Work Environment and Company Culture

blithequark prides itself on fostering a work environment that is inclusive, respectful, and empowering. Our team is built on the principles of teamwork, innovation, and customer-centricity, with a shared mission to make a positive impact in the lives of our essential workers and the communities they serve. As a remote worker, you will be an integral part of this culture, contributing to a virtual team that values open communication, flexibility, and mutual support. Our company culture is designed to inspire motivation, creativity, and job satisfaction, ensuring that you feel valued, recognized, and rewarded for your contributions.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting pay rate of $14/hour, with the potential for a shift differential and increases based on performance and attendance. Our benefits include paid training, comprehensive support for remote work setup, and a full-time schedule that offers stability and predictability. At blithequark, we believe in recognizing and rewarding our team members' hard work and dedication, providing a positive and supportive work environment that enhances your overall well-being and quality of life.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role that makes a real difference, we invite you to join blithequark as a Phone and Chat Specialist. This is an extraordinary opportunity to be part of a team that is passionate about supporting our essential workers and contributing to the well-being of communities. With your skills, experience, and passion for delivering exceptional service, you can play a vital role in our mission. Apply now to embark on this fulfilling journey with blithequark and discover a career that is both personally and professionally rewarding.