**Experienced Full Stack Customer Success Manager – High-Touch Commercial Customer Success Program**

Are you a seasoned customer success professional with a passion for driving growth, retention, and customer satisfaction? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers and internal stakeholders? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Success Manager in our high-touch commercial customer success program. **About blithequark** blithequark is a leading security and compliance automation platform that empowers businesses to build trust across the internet. Our mission is to revolutionize the way companies approach security and compliance, making it easier, more efficient, and scalable. We're a team of SaaS, security, compliance, and audit experts who are passionate about helping businesses protect their data and maintain a strong security posture. **Job Summary** As a Full Stack Customer Success Manager at blithequark, you will be responsible for driving customer success and growth through proactive engagement, strategic planning, and collaborative teamwork. You will serve as the primary point of contact for our customers, providing guidance, support, and expertise to ensure their success with our platform. Your key performance metrics will include NPS, logo and revenue retention, product adoption and use, and health. **Key Responsibilities** • Serve as primary point of contact and guide overall relationship with customers, increasing adoption and product use to drive NPS, expansion, and renewal, working collaboratively with blithequark team and stakeholders • Work collaboratively across pillars of CS, GTM, Operations, and blithequark leadership teams to identify and realize value and revenue opportunities for each of our customers • Partner with blithequark's account executive, management, and other sales leaders to assure we continue value-selling based approach through customer journey from point of sale through expansion and renewal • Engage daily and voraciously with our customers' and your own performance metrics and data, leveraging all available datasets to fuel more effective and efficient work and customer engagements • Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities, progression of customer compliance journey, and overall compliance status • Conduct milestone meetings between customers and blithequark CS pillars, expanding customer relationship networks between their teams and ours (solutions architecture, compliance experts) in order to identify and drive value based on customer objectives • Conduct QBRs with executive and C-level team members from customer orgs and blithequark for our most strategic relationships • Build and maintain a deep understanding of blithequark's platform and engage with customers about the most relevant features/functionality for their specific business needs • Become trusted advisor for customers around best practices for progressing their compliance journey with blithequark, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant blithequark team members and stakeholders • Leverage relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it • Help to grow mutual accountability between blithequark and its customers as we build product, service models, and continually improve our delivery and execution **What You'll Bring** • 3+ years of experience in Customer Success Management role and 5+ years in a customer-facing role overall • BA/BS or Equivalent • Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems (Catalyst, Salesforce, etc.) required • Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred • Experience in B2B SaaS required • Security, Compliance, and/or GRC experience strongly preferred • Empathetic, diplomatic, honest communicator, with demonstrable mastery of written and verbal communication • Active listener and capacity to synthesize and take action on complex dialogue and information • Data-fueled approach to CSM work, voracious learner • Collaborative, coachable, constructive attitude • Embody our ethos of 'Trust' • Demonstrable previous successes in a high-growth environment • Resilient and adaptable to change • High capacity for managing, prioritizing, and balancing customer and organizational workload (meetings, tasks, administrative, email, project work, etc.) **What We Offer** • Competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs) • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child • Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office • 401K: Reach your financial goals while reducing your taxes • Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge • HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) • 100% paid short and long term disability plus life + AD&D benefits • Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities **Why Join blithequark?** • Be part of a dynamic and growing company that is revolutionizing the security and compliance industry • Collaborate with a talented team of experts who are passionate about building trust across the internet • Work on challenging projects that drive growth, retention, and customer satisfaction • Enjoy a flexible and remote work environment with a competitive compensation package • Develop your skills and expertise through ongoing learning and development opportunities **How to Apply** If you're a motivated and results-driven customer success professional who is passionate about building strong relationships with customers and internal stakeholders, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job